I have used their return policy, and it's not what you think. There are three incidences where I've had bad difficulties. One, was a mini protank 2... it was missing the center chimney in the glass tube. I took pictures of it, and contacted their tech support. They simply shipped me a new one and told me to keep the other one. The second one was with a Kayfun Lite. They shipped me two when I just ordered one. Being the nice guy I am, I informed them of it, and they told me they could have it at a reduced price, or ship it to their Florida location and they can refund the money via store credit. Being a trustworthy person, I gladly paid the even lower price for the second kayfun. The last item was fairly recently. I ordered a tugboat styled hybrid setup. The posts on the deck weren't pressed in enough, and spun. I took picures showing the post holes in two different positions, and contacted support. They sent me a new replacement deck and told me to keep the old one.
Considering transactions are done via mail across the country, I think they've done a fine job. Just keep in mind, they are a reseller, and they do not manufacture the products, so they have no control over quality of the item. Looking at
PBusardo's trips to China, he visited a clone company (Boomer Tech). If you fast forward (sorry, I'm an old man.... SKIP TO) to 16:10, they state that the no logo versions do not sell well. Clone companies are pretty much machine shops being told what to make.
Last note.... Anything with batteries will increase the time it takes to ship by a great deal. This is not Fasttechs fault. Shipping companies refuse to ship lithium ion batteries via airmail, since they're afraid batteries might vent while in flight over the ocean. Their remedy is to just do a blanket statement of "no shipping lithium ion batteries"... this includes cellphone and other batteries as well. Because of that, the alternate methods require a great amount of time.. last time I ordered batteries, it took 3 months to arrive. Just keep that in mind when ordering. Last order, I ordered a Vamo 6 with some MXJO batteries and a topper.... I used their battery shipping option. I'll let you know how it went, but it will be a while, the order was placed on the 12... Wow... just checked.. it's already in the us via DHL.
- Jun 19, 2015
- 11:13AM ET
Secaucus, NJ, US
Processed
- 10:57AM ET
Secaucus, NJ, US
Arrival DHL eCommerce Facility
- Jun 12, 2015
- 10:10AM EDT
Electronic Notification Received