I've also been ordering from FastTech for a few years now. Their customer support is pretty top notch and I will say that they've gone above and beyond on more than one occasion. As some people above have mentioned, some of their products that say they're available are not in fact available and can end up holding up your entire order from shipping. However, you can simply put in a ticket if you're not willing to wait and ask that they ship the rest of the order while the last item or two is resupplied. This comes at no extra charge to you and they'll kick the rest of the order out within the next 48 hours.
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Click the support link and submit a ticket and they should get back to you in the next business day or two.
One of the best things about FastTech to me is that they factor in the cost of S&H into their products, assuming you spend over $20. Say for example, you buy 5 products for $10 each - when you get to the payment page and select the free shipping option (there are a few products that don't qualify for free shipping if they require special S&H services like batteries or liquids), your total should be $50. No hidden fees or taxes.
And even if you don't end up spending at least $20, the S&H cost will be like $0.20 - it's negligible.
Edit: You can also get a 3% discount buy using their custom gift certificate found along the top links of their website.
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Remember to factor this in if you're wanting buy a gift certificate for the exact amount of your purchase. For example, if your cart comes to $50, buy a custom gift certificate for $48.54 (they round to the nearest penny) and your gift certificate should be received in the exact amount of $50.