Figured I would share my experience...

[Dissonance]

So I ordered on 5/28/14. My order was split into 3 separate shipments, and I JUST got the first one in almost two months later... I'm still waiting on the other 2 parts of my order. And all I can say... Is I hope the other 2 aren't as ****ed up as this one is. I ordered an IGO-M style atty, and they shipped out the wrong one. The first one I was looking at (same name, different SKU) had an IGO-W post setup. The one I ordered had the positive block with 2 screws. The one I received had the IGO-W post setup, and holes only drilled in one side of the topcap. I looked at the pictures VERY closely to make sure I was getting the one I wanted before ordering.

Opened a ticket for it and I'm seriously hoping they pay for shipping back and a full refund... I'm not waiting another 2 months for a replacement which may or may not be as jacked up as this one is. This will be my first and last order from fasttech.

 

[oplholik]

Yeah, you kinda take your chances with places like FT. Not sure it's really worth saving the money to order from them. Hope it all works out for you in the end.

 

[Dissonance]

Still waiting... They said it's being sent over by boat and will take 8-16 weeks (which 16 weeks will be 9/17, and USPS still shows the package as being prepared from origin...). They "issued" a 20% "gift certificate" for the shipment for the delay that took 2 weeks to be applied to my account when they said within 24 hours. When trying to use the gift certificate, it is invalid and yes I'm sure I copied and pasted the right numbers. I have asked multiple times for a refund and they always take 5-7 days to respond with a "please wait a few more days".

Needless to say, I won't be doing any more business with fasttech. After the 45 day mark, is there any way I can get PayPal to get me my money back?

 

[szot]

IF 3 shipments, then U ordered things NOT in stock or NOT ships in 1-2 days, which was advised to you at time of order, so U brought that on yourself....and U could have requested they all be shipped together if U wanted that....if by boat, then you used Malaysian Post and only because it had external batteries, and FT told you it would take months when U checked out, again U knew ahead of time....the GC won't work and go invalid IF U do not fully complete the transaction at checkout..and its always best to NOT copy and paste which causes problems there and just type in the code..now U must open a ticket and request it be revalidated..I have never had any problems at FT, get orders at my USA door in 6-12 days, and get Gift certificates (GC) immediately in seconds on any cancellations or currently within 3 days (26 business hours) if I open a ticket and convert my free rebate points from posting reviews etc into $$ and GC's....Most people don't read their forums for 10 minutes and understand shopping at China, and bring trouble onto themselves....its very simple and works well if done correctly..however I don't recommend anybody buying external (18650's etc) batteries from China..it is a long wait due to strict aviation laws and lack of willing shippers..and the wrong item or damaged is a simple fix with a ticket , an RMA, and return shipping to Miami Florida and FT will pay for your return shipping and refund or replace the item..

 

[Miata GT]

Batteries: that was going to be my guess. DON'T ORDER BATTERIES FROM FT.

I got my non-battery shipment in 2 weeks, but I've ordered from them the one time.

 

[DetraMental]

I had a problem with FT in getting the wrong item, they happily shipped me the right item quickly enough and let me keep the wrong item. I can't even use the wrong item, they are European outlet ready, I'm in the USA.

 

[Dissonance]

IF 3 shipments, then U ordered things NOT in stock or NOT ships in 1-2 days, which was advised to you at time of order, so U brought that on yourself....and U could have requested they all be shipped together if U wanted that....if by boat, then you used Malaysian Post and only because it had external batteries, and FT told you it would take months when U checked out, again U knew ahead of time....the GC won't work and go invalid IF U do not fully complete the transaction at checkout..and its always best to NOT copy and paste which causes problems there and just type in the code..now U must open a ticket and request it be revalidated..I have never had any problems at FT, get orders at my USA door in 6-12 days, and get Gift certificates (GC) immediately in seconds on any cancellations or currently within 3 days (26 business hours) if I open a ticket and convert my free rebate points from posting reviews etc into $$ and GC's....Most people don't read their forums for 10 minutes and understand shopping at China, and bring trouble onto themselves....its very simple and works well if done correctly..however I don't recommend anybody buying external (18650's etc) batteries from China..it is a long wait due to strict aviation laws and lack of willing shippers..and the wrong item or damaged is a simple fix with a ticket , an RMA, and return shipping to Miami Florida and FT will pay for your return shipping and refund or replace the item..

Oh, ok. So me marking NOT to wait on items and ship separately items that are ready obviously means I brought it on myself, not them failing to read the order properly. They didn't even do what I requested until I opened a ticket two weeks after the fact and asked why my stuff hasn't been shipped yet (5/28 was the SHIPPING DATE for the order that's missing, the ones I've received shipped later, and I ordered before that). I didn't want them shipped together, I didn't care as long as I got my items in a decent timely manner. FT has Malaysia Post as 30 days or less on their travel time, not months, so no I didn't know ahead of time. I tried to complete the transaction for the gift card and it read up when I tried to put it in as invalid. Copy and paste is no different than typing it in if you're not ......ed and know how to copy a single set of characters and not catch extra spaces etc. in with it, also tried typing it in and it's invalid. So I don't know if you're a PR rep for FT or what, but every one of your points are invalid and overall the same stupid crap I'm getting from their customer service which is yielding no results and leaving me extremely frustrated. Oh, and FT didn't pay for my return shipping on the wrong item they sent me. It took two weeks of tickets (AKA 2 responses back and fourth since they're taking 5-7 days to respond to my tickets) to even get a refund on it.

Please don't bother posting a wall of text if you don't even read the thread, thanks.

Batteries: that was going to be my guess. DON'T ORDER BATTERIES FROM FT.

I got my non-battery shipment in 2 weeks, but I've ordered from them the one time.

Even the two shipments without batteries took 2 & 2.5 months to get to me. I don't see how in any way shape or form that's acceptable.

I'm just going to order from angelcigs from now on. Same hit and miss quality, lower prices, and USA based warehouse so I won't be stuck with my thumb up my ... for more than a fiscal quarter waiting on my stuff.

 

[sclobernocker47]

I ordered from Fattech ( non-batteries) and it took about a week and a half from china to my door.
Overall, not bad.