Fraud???

[CSX_]

Hello to everyone!
It's sad, that my first post on this forum about fraud, but I need your advice.

I have placed an order on the halocigs website last Sunday, and today I received the message from halocig's email, with request of my creditcard's photo.


It's fraud. It old good Credit Card fraud. But... From HALO? My order still not shipped and I can't get in touch with halo's sales support since Monday! So maybe somebody on this forum can give me some comments.... I can't call to Halo because I live in Russia, and International call is expensive, and my English is bad... I called to my bank, they said than my card is OK, and my transaction to Halo was successful.

I just don't know what to do think . May be somebody here can give me an advice?

 

[cherrycakes]

ask them for a refund and to cancel your order.

Do not send them a picture of your credit card
it is probably a criminal trying to get your info

also send the message to the people at halo
they need to know that this is going on!

hope this helps

 

[eratikmind]

Hello, Mikhail . . . Welcome to the ECF boards.

It appears that the issue has more to due with the CC processing company, which Halo is dealing with and directly with Halo.

As CC fraud becomes more of a common everyday occurrence, people are reviewing their bank accounts more frequently to spot unauthorized activities.

- Andy . . . Embrace the day.

 

[wandawag]

ditto cherrycakes. yes, there is a lot of fraud, but a request like this i have never heard of.

 

[retrox]

Sounds like your number was intercepted. The good news is, the crooks probably can't use your card. The bad news is, Halo's ordering system may be compromised. Definitely keep trying to contact Halo.

Sucks.

 

[CSX_]

Yes, it certainly helps!
Just sent a message as reply and with cs@halocigs.com as copy. I said that I have no intention to send a picture of my card, and that I want my order refunded or shipped.

Thank you.

 

[sonicdsl]

Hi CSX_

Welcome to ECF. Good advice Cherrycakes!

I'm sorry to hear of this situation, but I doubt if a vendor would request a copy of a credit card. I have never heard of any supplier for any industry doing such a thing. My suggestion is to make 4 more posts, legitimate - welcome others, introduce yourself, etc., and then go to the Halo forum (Halo) for assistance. It sounds like maybe Halo's email was hacked or spoofed.

Also, please note I had to edit your post, as it is against forum rules to post an email or PM in the open forum. So just summarize what the email was requesting, and why, and that should work ok.

Good luck with your situation, and let us know how it turns out!


Sonic

 

[Vapoor eyes er]

Hi CSX_ and welcome to ECF. Something sounds fishy about the email. CC company would've contacted you directly and if fraud was suspected the card would have been frozen/ cancelled. After 5 posts here wait 1 hr for the ECF servers top reset and ypu can post elsewhere and send/ receive pms. here's the Haloecigs ECF Forum:
Halo
And here's the Vendor:
http://www.e-cigarette-forum.com/forum/members/15608/johnny-blaze.html
Best of Luck.

 

[CSX_]

Just checked email headers. Email was from halo's servers.
Looks like Halo's ordering system really compromised, as well as emails =/
So maybe some people from halo can read it here?

 

[cherrycakes]

I'm glad your bank said that your card is ok.
I would keep checking just to make sure!

 

[CSX_]

Called to bank again and bought the insurance ~$2,5 per month.

I want to say THANK YOU to everyone in this thread! I didn't expect so warm reception, and so much concern about my problem.
I can't write messages in English fast, so this thread grows faster than I can reply =) But big thanks to all!

 

[cherrycakes]

welcome to the forums and I hope everything gets worked out for you

 

[CSX_]

Got a reply from Halo. JB said that he can cancel my order, but I can hide all info on my card except last four digits.
Sound legit. I asked him to make comments in this thread, but JB said that vendors are not allowed to Post here. But sent me a friend request =)
OK, maybe his email stolen, BUT maybe it's true?
My card is with the insurance now, and I don't keep much money on this account %D So..... I did it.

Anyway, I apologize to HALO for this thread. Maybe it needs to be deleted?
I was confused, and "Fear have big eyes"...
Sorry Halo and JB, your liquid is BEST, and my Card is good. I hope my card and your liquid will meet each other in future again

 

[Berylanna]

I got a different (not fraud) email from a different vendor's address, welcoming me and giving me my site password IN THE CLEAR!

I got mad and contacted the vendor, and they said their CC-processing company sent that as part of the CC service, and that they trust the CC company to handle things correctly.

They named the CC processing house and it is a VERY famous one!

(And, no, that's not secure. Trust me, that's my field.)

 

[jfalbanese]

never ever send the picture of any of your ID or CC in any way. just ignore the email. look for another vender. maybe you will get your order maybe not. never ever engage with identity thieves.

 

[Vapoor eyes er]

Got a reply from Halo. JB said that he can cancel my order, but I can hide all info on my card except last four digits.
Sound legit. I asked him to make comments in this thread, but JB said that vendors are not allowed to Post here. But sent me a friend request =)
OK, maybe his email stolen, BUT maybe it's true?
My card is with the insurance now, and I don't keep much money on this account %D So..... I did it.

Anyway, I apologize to HALO for this thread. Maybe it needs to be deleted?
I was confused, and "Fear have big eyes"...
Sorry Halo and JB, your liquid is BEST, and my Card is good. I hope my card and your liquid will meet each other in future again

No need to apologize as you had a legitimate concern and we all appreciate your heads up CC fraud is a serious concern to all of us and I don't believe you over reacted. Thank you for the update and very glad it was resolved.

 

[kikoMON]

dude this sucks man...hope it turns out well for you

 

[mkbilbo]

Yes, it certainly helps!
Just sent a message as reply and with cs@halocigs.com as copy. I said that I have no intention to send a picture of my card, and that I want my order refunded or shipped.

Thank you.

That's exactly right. Nobody asks for a photo of a credit card! Something is wrong.

Halo probably uses another company to do the credit cards. And it seems some of those companies have been "hacked" lately. It's affecting other vapor companies too unfortunately.

Hopefully they can get it straightened out soon...