first off, im here even discusiing removing the c8 becuase of the fact we sold 400 and are hearing about 20 or so comlaints, that to me worries me so thats why i have been here deciding to remove them or not and move on if they cant fix them, you dont see me doing this with stones or other products becuase they sold way more with not many complaints, and the fact is dealing with china we take a 3 to 5% failure rate, thats just how it goes. But with the c8 it seems very random and has happened to me after testing more of them, not as bad but i got it to leak.
Now i see the numbers , i see the issues and when its to high im here discussing it. This is me taking it at face value and not inspecting each one etc..
the same applies ot the stone, osme people here have issues, but we sold way over 5000, even the people not reporting, when looking at numbers the issues are small, many of the issues where user error and after assitance we get a reply, thanks all good now while others just have a issue. thats how it is for disposable products.
as far as testers are concerned, i always have and continue to send out products for testing, you just dont always here about it.
Sending things out for testing though doesnt always give me the answer i need, I can easily send products to 20 people i know that 97% of the time will never have a issue, that doesnt help me, i can also sned it to people who no matter what i send will always have a issue(not you rob) and that doesnt help me either.
Again this is something as a business all vendors have to deal with