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Freemax Customer Service

Discussion in 'Reviews of Suppliers - Negative' started by Geekstervape, Jun 26, 2019.

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  1. Geekstervape

    Geekstervape Full Member

    Jun 20, 2019
    Supplier Negative Review

    Name of retailer:
    Freemax​

    Date of your initial complaint to the supplier
    Jun 16, 2019​

    Method used when initiating complaint with retailer
    Email​

    Ticket number (if you were issued one)


    General nature of complaint
    Customer Service​

    Briefly describe your problem or issue
    I purchased a fireluke mesh tank. I am having a terrible time trying to get any flavor from this tank and have tried both the single and dual mesh coils. Contacted customer service and this is basically what they had to say.

    Hi
    Thanks for choosing Freemax.
    We are sorry for the unsatisfying vaping experience.
    For the flavor choose, here’s our suggestion for your reference:
    Heavier desserts and bakery flavors are little above average, fruitier flavors are the best with the M Pro tank and the Fireluke M tank, max VG and too much sweeteners in the e-liquids will effect the flavors with mesh coils.
    when you review some wensites or frums you can find that our mesh coils has the best flavors on the market .
    We don;'t know why your coils no flavor.
    really sorry for the inconvenience .”​
     
    • Informative Informative x 1
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