Supplier Negative Review Name of retailer: Halo Date of your initial complaint to the supplier Mar 3, 2017 Method used when initiating complaint with retailer Email Ticket number (if you were issued one) 1120279 General nature of complaint Customer Service Briefly describe your problem or issue Would never have thought that Halo would be a company that would be anything but fair with a long time customer. I bought my second Reactor (full size) from Halo. I do admit I flooded the tank on my first time to use it. I immediately removed the tank and wiped the battery down with a paper towel. After that I had the tank not leaking before I attached again. I got the 3rd degree from them about this from them and pretty much the refusal to replace. They offered me 25% off if I returned the unit. Will not accept their offer.