I placed an order a few months ago, and they broke it into two shipments. One arrived in two weeks, one never did. When I contacted them about the missing shipment, they told me their policy was to wait until 60 days had passed, then they would take care of it. I followed up with them after 60 days and they offered me a store credit for the missing items. About a week later they issued the store credit.
75 days was a little too much of a wait for my tastes. I would choose Fasttech over them in the future, as their customer service policies are more helpful, and I've received every shipment without a problem.