- Status
I LOVED my experiences with Geek Vape UNTIL.....
I bought an Aegis Legend back in November 2021. It quit working (I couldn't dial it up OR down) and asked for replacement. I sent the old/broken mod back, but since then have gotten NOTHING but the run around, broken promises for the past 6-7 months. WTH?
They even told me the GOT the broken mod back and would be replacing and sending me the new one. Everytime I contacted to ask what's up, I got the same message:
This has been processed already. We're just waiting for the shipment team to update us with the tracking number of your replacement package.
I've FINALLY GIVEN UP! I WILL NEVER USE THEM AGAIN.
I bought an Aegis Legend back in November 2021. It quit working (I couldn't dial it up OR down) and asked for replacement. I sent the old/broken mod back, but since then have gotten NOTHING but the run around, broken promises for the past 6-7 months. WTH?
They even told me the GOT the broken mod back and would be replacing and sending me the new one. Everytime I contacted to ask what's up, I got the same message:
This has been processed already. We're just waiting for the shipment team to update us with the tracking number of your replacement package.
I've FINALLY GIVEN UP! I WILL NEVER USE THEM AGAIN.
They used to have some of the best customer service. I remember them helping me to get some top caps for my original Zeus rtas and sold me several of them. Unfortunately the last year or two it seems like they have gone on a downward spiral. They didn't break ties with reviewers but instead left them hanging with no contact. Not only here but some on FB too that I spoke with. I had been contacted finally by a marketing manager about a month ago about doing reviews again but she has not responded to emails in weeks. This unfortunately seems to be the direction they are headed. I do reviews for Sourcemore also but decided that I will no longer pick Geekvape items to review from them. Until they get their act together I have no intention of promoting any of their products.
Also, the rep here almost never responds to pm's. I sent one a couple weeks ago with no response. I had to talk with an admin at Geeklab to get someone to contact me.
I used to review products for Geekvape for many years but no more, their company is in a downward slope for customer service and without that you don't have a good company.
- Status
