Imeo, While I do not own one of your devices, I would like to appeal to you as a customer service professional to a business owner.
Simply stated, please make things immediately right for the people who have purchased and then had issues with your products. No delays. Now.
Your response on these issues can and will have effects on the US market that may not currently concern you as a EU citizen, but could be the catalyst that triggers.
Forget the "Chinese snake oil" argument and welcome the "defective device" argument adding "without sound replacement" practices.
You want to only do business in the EU? Then continue. You want to do business in the US - then shape up.
Simply stated, please make things immediately right for the people who have purchased and then had issues with your products. No delays. Now.
Your response on these issues can and will have effects on the US market that may not currently concern you as a EU citizen, but could be the catalyst that triggers.
Forget the "Chinese snake oil" argument and welcome the "defective device" argument adding "without sound replacement" practices.
You want to only do business in the EU? Then continue. You want to do business in the US - then shape up.