We just have to remember that these products are beautiful, high quality, hand crafted items for a very small and specialized market that is suddenly seeing a dramatic increase in popularity. There's bound to be some rough spots that a little patience will see rectified. That's part of the price for products like this. I know that patience can be hard in our instant gratification world. We're all here because these products are infinitely better than the mass produced china products. Honestly, I think you can blame some of your fellow vapers for some of the issues. I don't think there was any way for these gentlemen to anticipate that so many people would buy consumables and spare parts like they were stocking up for the zombie apocalypse. I'm sure that if they could have anticipated the demand and had the resources available to supply that demand, they would have. They are doing the best they can to rectify issues, and if Bruce's previous track record says anything, it says he will make every effort to have happy customers.