I have a blu. I've had it for about a month now, and I love it. My issues with blu are with the company as opposed to the product itself. The product does not work as advertised, but that's a fault of the company that's advertising it. It could certainly be better, but considering how small it is, you can only expect it to not be as "powerful" or last as long as larger models. Also I think they need to get someone else to make the juices for them, because Johnson's Creek apparently sucks, or at least the juices they made for blu suck for sure. Also, blu needs to REALLY work on quality control. Someone needs to test the .... before they send it out. I've gotten two bad
batteries and a bad PCC from them already. They had no problems replacing the bad units, but I feel that if a company sends you something that does not work, THEY should pay for the return shipping. After all, it's not YOUR fault the unit was bad and needs to be sent back. They should have made sure the unit they sent you wasn't defective in the first place. It would also be nice if when you send something back to them, they emailed you to let you know they got the damn thing and then again to let you know a replacement is coming. They refuse to do this for whatever reason. When they sent the replacement batteries to me, I got no email confirmation. I had no idea what was going on, so I called customer service to see if they could check my order # to see if anything was added to it so I would know whether I was getting a replacement or not, or if they had at least received my batteries. Well, the customer service rep said they couldn't see anything in the order, so they had no idea. Then the very next day, I had an envelope from Blu in my mailbox. When I went to send back my girlfriend's defective PCC, I called customer service again and asked them to make SURE she got an email confirmation so we knew what was going on. We got no such confirmation. She got her pack yesterday, and it's working, so that's good. But .......nit, how hard is it to keep your customers informed? Blu is just an overall shady company that makes false claims in their advertising. In that regard, they're not much better than the companies offering "free" trials. It's good that their advertising whoring is making people aware of e-cigs, but they're also turning people off with their shady business practices. I don't hate the product, but I do hate the company, even though they haven't really done anything wrong directly to me.
