#1 32 gauge quadruple twisted didn't work out so well. It's like ~24 gauge, takes too long to heat up. Next time I'll just go back to the regular pair of twisted 32g, it's ~ 29 gauge after twisting and I like 29g.
As a restaurant manager, I dealt with all the complaints and there were many, for large variety of reasons. When someone says they just didn't like the food, there better be more than half a plate left. If it's a hair or something that's a different matter. If not, issuing a refund/credit just encourages more of the same behavior, word gets around. Unsatisfied customers were never issued cash, just gift certificates which they could use or give away. On the other hand, a company that takes such pride in their product that they guarantee satisfaction or money back appears trustworthy to new and future customers. It's an interesting moral dilemma, which probes into the basic nature of consumerism and "western"/capitalist society. Best to not think about it if possible, it can get ugly.
Somewhat related, I once bit into a staple when eating a hamburger at a "local" dive. It was stuck in my gums, nothing minor about it. They offered a refund in gift certs. I never went back, and told my story to everyone that mentioned the place. They now have half the locations they once owned, but they still do well enough... the economy and chains did more damage than folks like myself. My knowledge of complaints and bad reviews: 1 in 10 happy customers give a review, 1 unhappy customer tells 10 their story. You can't please all the people all the time, but it's worth trying your best. Two more cents.
I forgot... goodmorningnight!