I have ordered from Fasttech a lot over the last 6 months. Overall, I have been very satisfied with the stuff I have gotten. Delivery time is a bit inconsistent but that is not their fault. I finally had a problem with something that I bought there and that is where they fall apart. I ordered a Kayfun Lite on 1/30. I never got it until 3/11 and the base was defective. On 3/20, they put in an order to send me a new base. I am still waiting for it to ship. So that is 3 months since I ordered it and I still can't use it. I have had numerous dealings with their customer service and I can truly say that they suck. Will not stop buying from FT but I am going to look around more and sometimes paying a bit more is worth it for real customer service.