goodejuice experience

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BillyTheWild

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Apr 13, 2013
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All I can say is “wow”. I’ve never seen policies so ridiculous and dubious.

How can anyone sell new goods “as is”. Absolutely unheard of. For used items, yes, it’s acceptable to sell “as is”, for new goods! Do they live in an alternate universe?

“We will NOT refund shipping costs under any circumstance.” Under any circumstance, really? Even if you send me a broken or wrong item?

And this takes the first prize of ludicrousness. “We cannot be held responsible if the Post Office loses your package.” Since when it’s the recipient’s responsibility for lost package? I am the buyer and I don’t receive the goods that I’ve paid for and all you can say is for me to go after USPS? Not to mention that as a recipient, USPS, or any shipper for that matter, won’t even talk to me about any lost package b/c I did not ship the package, the sender did, so I don’t have a claim to the undelivered package.

And how on earth can they claim 100% Satisfaction Guarantee with these policies in place?

Thankful for this thread I know not to give my money to these people.
 
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Standpoint

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Feb 24, 2011
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South St. Paul, MN
I've ordered from them a few times with no issues. In fact, I ordered an eRoll kit from them, and the charger case broke after about a week (one of the two pins fell out). I contacted them via phone and had a replacement back to me in about a week. They seemed super easy to work with and honored their warranty on the item. Maybe it's the difference between broken and scratched, dunno....
 

kbf101998

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Aug 30, 2013
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Brentwood, Tn, USA
All I can say is “wow”. I’ve never seen policies so ridiculous and dubious.

How can anyone sell new goods “as is”. Absolutely unheard of. For used items, yes, it’s acceptable to sell “as is”, for new goods! Do they live in an alternate universe?

“We will NOT refund shipping costs under any circumstance.” Under any circumstance, really? Even if you send me a broken or wrong item?

And this takes the first prize of ludicrousness. “We cannot be held responsible if the Post Office loses your package.” Since when it’s the recipient’s responsibility for lost package? I am the buyer and I don’t receive the goods that I’ve paid for and all you can say is for me to go after USPS? Not to mention that as a recipient, USPS, or any shipper for that matter, won’t even talk to me about any lost package b/c I did not ship the package, the sender did, so I don’t have a claim to the undelivered package.

And how on earth can they claim 100% Satisfaction Guarantee with these policies in place?

Thankful for this thread I know not to give my money to these people.

I am in Sales myself--self employed. Customer service is "everything" in todays world.

IMO--there are two types of customer service today--those that have average to above average--and those whose attitude is:
"We are doing you a favor by allowing you to be our customer".

I don't do business with those with the second attitude.

I have found that if that if people experience 'customer service' that is above average to excellent--they will remember it and they will return--even if there were issues.

I was taught--
"It is easier to KEEP a customer than to find a new one."

When was the last time you said--"let's find an average restaurant and have dinner" or " I would like to see an average movie tonight"!

That's my rant!
 
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