Citizen: Call the Police...really? Damn, I'm thinking a lower nic level may be in order...
I have ordered from GV multiple times, they have totally accommodated my being a PITA (pain in the ...) and yes, I even had an issue with one order...BUT, they bent over backwards to make it right and the bottom line for me is their liquids are always great. I have never had a non-vapable juice from GV (and only one that just wasnt to my taste) and there is only one other vendor I can say that about so far. Their stuff is made to order, takes time, and usually needs to steep, but it's always good. I dont want to know how much time and money I've wasted on other companies juices that were just plain not good.
And as to CS... their site says it can take 10-14 days, even with issues my experience w/ GV is if you are polite and reasonable they will not only do right by you, but go above and beyond in apology...which it sounds like they tried to do for you. I also doubt they sent an empty package and I can tell you first hand from trying to open their boxes in the Post Ofc parking lot! that it didnt just open up and oops, the bubble wrapped goods fell out.
I would encourage you to call them and talk about your concerns if you are still so put off instead of venting here, which gets you nowhere. And think about that lower nic level thing dude...