I had such a great cutover service experience today, I just had to give them a public shout out. Besides, it goes to show that sometimes, saving a few dollars by price shopping doesn't always equate to savings.
A while back I decide I just HAD to have a high wattage box mod so I decided to get a sigelei 100W; but, as a fairly regular shopper at VaporDNA.com I was intrigued by their "Fatbaby" mod - a Sigelei 100 that's made for them with their "Project Sub Ohm" logos on it and a serial number from them. They do this with all sorts of great authentic RDAs and other vaping hardware. The price was about $10 more than some other places that were selling pre-orders for the basic Sigelei. I really like the Project Sub Ohm logo and have had great luck with everything I've bought from them before, so I decided to spend the extra money - hoping that since they were working directly with Sigelei, maybe I would have a better chance of getting a high quality control device.
Well, once the mod arrived I fell in love - it worked great, was really comfortable and lasts me about 1.5 days of heavy vaping. Until.......I started throwing different devices on it. I found that a few of my attys were having weird issues that were scorching my lungs....out of nowhere. Actually, it was the mod. Come to find out, the 510 connection, with the reverse threaded copper pin, was not making a solid connection when it was backed out more than a tiny ways. I tried dealing with it over the past couple months but it just really annoyed me. So, 2 days ago, I decided to vent my frustration to VaporDNA in the form of a email. I let them know how disappointed I was (and for the first time) and that I thought I could expect more for one of their branded authentic devises. Yada, yada, yada. I kinda expected no response but was prepared for a "go to heck" reply too. Instead, TODAY, I received an email with an apology and a tracking number for a brand new Version 2 (with the issue fixed) that they put in the mail today! I was floored. I emailed back thanking them and asking what to do with the one I originally bought? Remember, it works great for many of my devices...just not all of them. They said to keep it and to enjoy the new one and thanking me for my business and my loyalty!
How's that for awesome customer service?
You always read how retailers are pawning off responsibility on the manufacturer the moment a sale is made but I was PLEASANTLY surprised to find out that VaporDNA does things a little differently......the right way! I seriously doubt that I would have gotten the same email from one of the retailers selling the Sigelei 100W for the lowest possible prices. This turned out to be an issue with the first round of these mods, an issue that was quickly identified and fixed in V2; but I know that lots of people were having to try and do warranty stuff through Segelei. It was SO worth the extra few dollars I spent up front to get this kind of customer service. It's certainly guaranteed my future loyalty to the store and their branded products. Whether it's them org mother store, this experience really illustrates why so many of us prefer to buy authentics. Sometimes saving a few dollars can really cost you in the long run.
Thanks again to VaporDNA.com! Y'all ROCK!
A while back I decide I just HAD to have a high wattage box mod so I decided to get a sigelei 100W; but, as a fairly regular shopper at VaporDNA.com I was intrigued by their "Fatbaby" mod - a Sigelei 100 that's made for them with their "Project Sub Ohm" logos on it and a serial number from them. They do this with all sorts of great authentic RDAs and other vaping hardware. The price was about $10 more than some other places that were selling pre-orders for the basic Sigelei. I really like the Project Sub Ohm logo and have had great luck with everything I've bought from them before, so I decided to spend the extra money - hoping that since they were working directly with Sigelei, maybe I would have a better chance of getting a high quality control device.
Well, once the mod arrived I fell in love - it worked great, was really comfortable and lasts me about 1.5 days of heavy vaping. Until.......I started throwing different devices on it. I found that a few of my attys were having weird issues that were scorching my lungs....out of nowhere. Actually, it was the mod. Come to find out, the 510 connection, with the reverse threaded copper pin, was not making a solid connection when it was backed out more than a tiny ways. I tried dealing with it over the past couple months but it just really annoyed me. So, 2 days ago, I decided to vent my frustration to VaporDNA in the form of a email. I let them know how disappointed I was (and for the first time) and that I thought I could expect more for one of their branded authentic devises. Yada, yada, yada. I kinda expected no response but was prepared for a "go to heck" reply too. Instead, TODAY, I received an email with an apology and a tracking number for a brand new Version 2 (with the issue fixed) that they put in the mail today! I was floored. I emailed back thanking them and asking what to do with the one I originally bought? Remember, it works great for many of my devices...just not all of them. They said to keep it and to enjoy the new one and thanking me for my business and my loyalty!
How's that for awesome customer service?
You always read how retailers are pawning off responsibility on the manufacturer the moment a sale is made but I was PLEASANTLY surprised to find out that VaporDNA does things a little differently......the right way! I seriously doubt that I would have gotten the same email from one of the retailers selling the Sigelei 100W for the lowest possible prices. This turned out to be an issue with the first round of these mods, an issue that was quickly identified and fixed in V2; but I know that lots of people were having to try and do warranty stuff through Segelei. It was SO worth the extra few dollars I spent up front to get this kind of customer service. It's certainly guaranteed my future loyalty to the store and their branded products. Whether it's them org mother store, this experience really illustrates why so many of us prefer to buy authentics. Sometimes saving a few dollars can really cost you in the long run.
Thanks again to VaporDNA.com! Y'all ROCK!
