First, I want to say that this is my first negative review and I hate that I even have to post this thread. I just want to spread my experience, which by the way, seems to be that one in a million case.
I ordered a GLV2 over the phone during Christmas week. We were told it would be in our hands two weeks later. A month later it arrives. My girlfriend very excitedly opens it up and pops the battery in and throws on a tank. As she pushes the button the device gets so heated that it burns her hand. She drops the GLV, gives it a few minutes and removes the batteries. The spring in the bottom cap left a burn on her finger. We contacted Sara over the phone and packed the brand new mod back up along with my used GLV2 for a repaint and head cap upgrade. The big thing that bugged me was that instead of just saying, "I apologize that you received a broken mod and I will fix it," we were told, "it wasn't our fault. I just fired a guy for doing a bad job." So, where was the quality control?
Two weeks later I email and call to ask on progress and got no answer. Three weeks later, two emails and a phone call later still no answer. The day after my phone call a video was posted on Youtube saying they were going on vacation for two weeks. Great!
Flash forward to today, I receive my GLV2 that was sent in for repaint. No email with a tracking number or even a, "hey, it's on the way." I'm excited to have it back but I start noticing that the end caps are both badly scratched. After a month of having my GLV2 for a repaint I get back a scratched one.
After much arguing with myself and a few of my friends, I broke down and decided to post this. I have been told many times about how great GLV's CS is and was really shocked at the way this was handled. This has nothing to do with the time it took to get the mod back to me. It irked me to be given a two week estimate but is not an issue. I know these are hand made and require patience. GLV is so highly recommended that I can't help but feel like I got ripped off. GLV is an amazing device and I would love to add to my collection but I don't think I would be able to make a purchase there again.
I ordered a GLV2 over the phone during Christmas week. We were told it would be in our hands two weeks later. A month later it arrives. My girlfriend very excitedly opens it up and pops the battery in and throws on a tank. As she pushes the button the device gets so heated that it burns her hand. She drops the GLV, gives it a few minutes and removes the batteries. The spring in the bottom cap left a burn on her finger. We contacted Sara over the phone and packed the brand new mod back up along with my used GLV2 for a repaint and head cap upgrade. The big thing that bugged me was that instead of just saying, "I apologize that you received a broken mod and I will fix it," we were told, "it wasn't our fault. I just fired a guy for doing a bad job." So, where was the quality control?
Two weeks later I email and call to ask on progress and got no answer. Three weeks later, two emails and a phone call later still no answer. The day after my phone call a video was posted on Youtube saying they were going on vacation for two weeks. Great!
Flash forward to today, I receive my GLV2 that was sent in for repaint. No email with a tracking number or even a, "hey, it's on the way." I'm excited to have it back but I start noticing that the end caps are both badly scratched. After a month of having my GLV2 for a repaint I get back a scratched one.
After much arguing with myself and a few of my friends, I broke down and decided to post this. I have been told many times about how great GLV's CS is and was really shocked at the way this was handled. This has nothing to do with the time it took to get the mod back to me. It irked me to be given a two week estimate but is not an issue. I know these are hand made and require patience. GLV is so highly recommended that I can't help but feel like I got ripped off. GLV is an amazing device and I would love to add to my collection but I don't think I would be able to make a purchase there again.
