Guess I'm the exception that proves the rule

[144man]

I ordered a kit and 5 extra carts from V4L on 10/1. I THOUGHT I was ordering the ultimate Manual kit, and said so in the comment section. I also asked for Mboro carts in the starter kit, and Mboro carts in the 5 pack. I got auto batts and auto pass-thru, 5 Mboro carts, 4 French Pipe carts, and one Capuccino. I emailed Steve, and he responded quickly. Turns out the auto/manual mix-up was my fault after all, but he said he would send me a manual batt and pass-thru, and correct the cart mistake. I offered to pay for the manuals, but he said not to worry, and keep the autos for spares. Needless to say, I was pleased, and began to believe all the glowing reports of excellent customer service.

But that was close to 3 weeks ago, and still nothing. I certainly don't want to be branded as a b!tchy customer, but I thought I should post because what drew me to V4L in the first place was all the positive feedback from satisfied customers.

Maybe I should just re-order what I wanted in the first place, and take extra special care to make sure my order is correct.

I really like my VaporKing, and I really want to become one of the V4L fanclub.

 

[bornagainst]

That is TOTALLY the exception rather than the rule....crazy.

All I can say is, with only a few hands in the kitchen, not all the meals get made on time....and I never see threads like this.

Hope you allow the chance to fix and stick around.

 

[Scottbee]

Don't feel bad or alone. Same thing happened to me. If you're not getting any response from EMAIL (I didn't), try PM'ing Steve or Mark (Dohsma). I'm sure you'll be able to get it sorted out.

 

[144man]

That is TOTALLY the exception rather than the rule....crazy.

All I can say is, with only a few hands in the kitchen, not all the meals get made on time....and I never see threads like this.

Hope you allow the chance to fix and stick around.

I KNOW! Seems my lot in life. If there's a crack, I'm usually the one to fall thru it.

I'm sure all will be right in the fullness of time. The gaget's good enough for me to give Steve some time. I like it that much.

 

[dohsma]

I ordered a kit and 5 extra carts from V4L on 10/1. I THOUGHT I was ordering the ultimate Manual kit, and said so in the comment section. I also asked for Mboro carts in the starter kit, and Mboro carts in the 5 pack. I got auto batts and auto pass-thru, 5 Mboro carts, 4 French Pipe carts, and one Capuccino. I emailed Steve, and he responded quickly. Turns out the auto/manual mix-up was my fault after all, but he said he would send me a manual batt and pass-thru, and correct the cart mistake. I offered to pay for the manuals, but he said not to worry, and keep the autos for spares. Needless to say, I was pleased, and began to believe all the glowing reports of excellent customer service.

But that was close to 3 weeks ago, and still nothing. I certainly don't want to be branded as a b!tchy customer, but I thought I should post because what drew me to V4L in the first place was all the positive feedback from satisfied customers.

Maybe I should just re-order what I wanted in the first place, and take extra special care to make sure my order is correct.

I really like my VaporKing, and I really want to become one of the V4L fanclub.

Email me at mark@vapor4life.com. I will get it straightened out for you. Please include your order number as well. Thanks!

 

[144man]

Email me at mark@vapor4life.com. I will get it straightened out for you. Please include your order number as well. Thanks!

email sent. Thanks

 

[SMILIN]

I ordered a kit and 5 extra carts from V4L on 10/1. I THOUGHT I was ordering the ultimate Manual kit, and said so in the comment section. I also asked for Mboro carts in the starter kit, and Mboro carts in the 5 pack. I got auto batts and auto pass-thru, 5 Mboro carts, 4 French Pipe carts, and one Capuccino. I emailed Steve, and he responded quickly. Turns out the auto/manual mix-up was my fault after all, but he said he would send me a manual batt and pass-thru, and correct the cart mistake. I offered to pay for the manuals, but he said not to worry, and keep the autos for spares. Needless to say, I was pleased, and began to believe all the glowing reports of excellent customer service.

But that was close to 3 weeks ago, and still nothing. I certainly don't want to be branded as a b!tchy customer, but I thought I should post because what drew me to V4L in the first place was all the positive feedback from satisfied customers.

Maybe I should just re-order what I wanted in the first place, and take extra special care to make sure my order is correct.

I really like my VaporKing, and I really want to become one of the V4L fanclub.

I apologize for the mixup, I am pretty sure I requested you to make a comment on your next order, and I would ship everything with it. I normally toss in many extra's, and really pride myself in taking care of ALL my customers, beyond all expectations. We have been very very busy, and when an order is in front of my face, which I pride myself, in making notes, on ALL orders, so I can give special treatment. I handle it this way.

I thought I had made that clear.....not to worry, and, please, do NOT wait this long

Steve

 

[dohsma]

email sent. Thanks

Thanks... We will get it clear up.

 

[JenJen]

WELCOME! Sorry bout the mix up, but if you like the autos, you will LOVE the manuals! They are great!

 

[DaShiVa]

I ordered a kit and 5 extra carts from V4L on 10/1. I THOUGHT I was ordering the ultimate Manual kit, and said so in the comment section. I also asked for Mboro carts in the starter kit, and Mboro carts in the 5 pack. I got auto batts and auto pass-thru, 5 Mboro carts, 4 French Pipe carts, and one Capuccino. I emailed Steve, and he responded quickly. Turns out the auto/manual mix-up was my fault after all, but he said he would send me a manual batt and pass-thru, and correct the cart mistake. I offered to pay for the manuals, but he said not to worry, and keep the autos for spares. Needless to say, I was pleased, and began to believe all the glowing reports of excellent customer service.

But that was close to 3 weeks ago, and still nothing. I certainly don't want to be branded as a b!tchy customer, but I thought I should post because what drew me to V4L in the first place was all the positive feedback from satisfied customers.

Maybe I should just re-order what I wanted in the first place, and take extra special care to make sure my order is correct.

I really like my VaporKing, and I really want to become one of the V4L fanclub.

Yeah, I was gonna say, Every time Steve's told me he'll set something right, nd every other person I've heard from, it always works the same way. Put it in the comment for your next order.
And, to be honest, Steve doesn't require us to send stuff back, he goes above and beyond. Making him create a special order, cover shipping, and get it out the next day, Thats going way beyond the whole 9 yards, past the 18 mark, really, so unless you make an rder that a) is never sent, or b) is unusable, or c) obviously not what you ordered, I think the 'will be rectified next order' is more than enough to sort us out, and still way beyond what I've heard of any other supplier (or hell, any other industry) seems to provide.

But I can understand that a miscommunication/misunderstanding can irk one a tad

But yeah, I can't agree this is an exception, it's just a misunderstanding.