Just emailing your reps once is not enough. Keep at it. If you get a canned response, do it again and again and again.
Keep bugging them. By doing this, you are letting them know you are NOT going away and we are NOT going to let them steamroll us quietly. We are Pushing Back.
This cannot be stressed enough. Make a habit of writing at a specified time period. Say for example, every Sunday morning or whatever fits one's schedule.
Excellent points!! Will do.