"Handed over to Customs" !!! (US Suppliers)

[ImYourSalt]

So after waiting several days after placing my order with RuyanDirect.com , I decided to head back to their site, and check if any new products have come in.

When I got to the site in RED lettering was a warning about orders being seized by customs. 'Hmm, I'd better check my tracking number...' only to find that sure enough "Handed over to Customs"!!!

Those are sad words my friends.

So... Anyone know any good US suppliers, for e-liquid, and Parts (510)???

Besides TW, and JC...

 

[LuckySevens4U]

All orders get handed over to customs, don't sweat it. It will be out soon. That's part of the procedure. It's normal.

 

[yvilla]

Assuming yours is simply a personal order, and not hundreds of units - don't worry yet. All orders get "handed over to customs", and virtually all personal orders shortly thereafter get "released from customs" too.

It can be a matter of a few hours or a few days. Some people even get their order delivered before they notice the "released" info on the tracking page.

Edit: I'm a slow typer.

 

[gashin]

Someone needs to make a sticky - there's been too many threads/posts about this.

 

[Figurehead]

I got a LCD Projector from China at a steal... it was "Handed over to customs" and I got it in 6 days from the time they shipped it. No sweat.

 

[ImYourSalt]

Thanks. I just never saw that on my Last order.

Last time I shipped USPS, this time was EMS... Does that make a difference???

 

[Jim Davis]

So after waiting several days after placing my order with RuyanDirect.com , I decided to head back to their site, and check if any new products have come in.

When I got to the site in RED lettering was a warning about orders being seized by customs. 'Hmm, I'd better check my tracking number...' only to find that sure enough "Handed over to Customs"!!!

Those are sad words my friends.

So... Anyone know any good US suppliers, for e-liquid, and Parts (510)???

Besides TW, and JC...

Please go back to Ruyans site, and re read the notice. It states that China Customs is not letting all orders leave the country. If they are returned, Ruyan will re ship them. If they can't reship, they will refund your money.

It looks like your order is in US Customs. That usually takes a couple of days.

Please don't mention the word "seizure". People are paranoid enough, and we don't want to start more rumors.

 

[TDM]

Now that your ems package is in customs. Use the same tracking number at USPS - The United States Postal Service (U.S. Postal Service) It will be tracked from there now

 

[imsewsure]

Just got my June 1 order from Ruyan in the mail today (8 days from order to receipt...not too shabby considering it is coming from China). BTW, I LOVE my new mini.

 

[ImYourSalt]

My order has been "handed over to us customs" for nearly 48 hrs. now.

Is that normal? or am I being overly concerned?

 

[RsL]

My order has been "handed over to us customs" for nearly 48 hrs. now.

Is that normal? or am I being overly concerned?

As Lucky posted earlier in this thread....Yes, everything goes through customs. It's normal! Don't worry....

 

[RsL]

Someone needs to make a sticky - there's been too many threads/posts about this.

I'm starting to think we should call this the e-customs forum!

 

[imsewsure]

I had a bad battery so I wrote to Ruyan to find out what to do about it. They wrote back within 12 hours with instructions. I also mentioned that I was going to wait until their Chinese customs issues were done before I ordered from them again and this was the response I received from them:

"...The situation with the Chinese customs is improving. The packages shipped out on Monday have all passed the Chinese customs. Anyhow, if the package was refused by the Chinese customs, the customer would not assume any loss. Actually it's always possible that the package would be returned by the Chinese customs or US customs. We can not guarantee any customer that she/he can get the package without any customs hassle..."

 

[trog100]

My order has been "handed over to us customs" for nearly 48 hrs. now.

Is that normal? or am I being overly concerned?

totally paranoid... its common tho.. he he..

trog

 

[wv2win]

Just got my order today from Ruyan Direct. As usual, it was handed over to US customs and it left US Customs the same day. In total, it took six days from the date of order to get here. That is the fastest it has ever made it. I'm impressed. Ofcourse, it was probably just luck, lol. It's funny, though, the two times I ordered from EastMall it never said the packages were handed over to customs.

 

[QueenInNC]

I have ordered from Best several times and have never (knock on wood) seen "handed over to customs" when tracking it.

 

[Sun Vaporer]

My last order from Best stated "Handed over to Customs" and then the next entry 2 days later was --as usual--"Released From Customs"--

So no issues there----------------Sun

 

[FRESH x913x]

a mod should sticky one of these "handed over to customs" threads so its easy to find and new ones dont get made about the same thing!

 

[happily]

my orders from best and eastmall were handed and ruyan was not...............sticky is a good idea though

put it in the newb forum......lol

 

[nitewriter]

Mine doesn't say "handed over to customs" it says "being processed by United States customs".

...I hope it's nothing.