When I went to ask them something else they kicked me off so my chat got cut short..lol
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General Info
Chat start time Aug 19, 2015 10:23:03 PM EST
Chat end time Aug 20, 2015 1:24:48 AM EST
Duration (actual chatting time) 03:01:44
Operator Maxwell
Chat Transcript
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info: You are now chatting with 'Maxwell'
Maxwell: Hi, welcome to GearBest's Live Chat. What can I do for you?
Denise: Hello. I have a couple of questions on the Hcigar VT 200
Maxwell: Just say freely.
Denise: First I was wondering if you would know what the 510 threading is made of
Maxwell: Could you give me the link about this item firstly?
Denise: 2nd question is about the battery. Can we replace it or does it have to come Hcigar?
Denise: okay
Denise:
Original Hcigar VT 200 200W TC Mod-174 and Free Shipping| GearBest.com
Maxwell: A moment.
Denise: okay
Maxwell: We are sorry to tell you that we are hard to give you exact answers about this inquiry now, we will reflect this issue to our sale department and technical department. We will send you mail tomorrow. May i have your email address?
Denise:
. @gmail.com
Maxwell: Okay, we will send you mail tomorrow.
Maxwell: Do you want add any questions?
Denise: Also have one more question. Why is that this product went up in price and keeps changing every time I go to buy it?
Maxwell: Since this item is very hot, the sale department make a adjustment about the price.
Maxwell: We usually have price protection
Maxwell: If you find the price changed within 72 hours after you buy it, you can send message to us, we will offer you the different price.
Denise: Well it went from $117.00 a few hours ago and now up to $174.00 I personally don't think just because it maybe a hot item that the prices keep changing. I personally think that is taking advantage of people and poor business practic. I can get it cheaper than this.
Denise: Thank you for your time and while I sit here thinking about this you can forget about sending me the info as I will take my money elsewhere where people don't do this. again thank you for your time.
Maxwell: We usually provide more lower price than website, but sometimes manufacture will not permit too lower price.
Maxwell: For this issue, i kindly suggest that you can send message to our support center.
Maxwell: Our sale manager will give you satisfactory answers.
Denise: I have photos where it was for $117.00. I will shop elsewhere thank you
Maxwell: We sincerely apologize for any inconvenience that may have been caused.
Maxwell: Thanks for your concerns.
Denise: Now wonder people are complain about your business ethics as evidently Gearbest doesn't have any ethics as far as I can see now...
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