HCigar has been pulling this for some time. Evolv has been doing repairs on their equipment at their own costs for some time in the manner they are handling yours. I was worried you might get caught up in the politics of them trying to correct their behavior. Not sure but they may just be back-charging HCigar for repair work now to handle the situation with them & it probably makes sense for all involved.Filled out a ticket with Evolv as suggested. The response was extremely fast! mod is on it's way to them. Of course, before they even got the device to diagnose, they gave me the usual if it's battery related we don't cover it but you can purchase one from us and went on to say they only have a 900mah lipo for around twenty bucks. I think it's the board but we'll see. In other news, I can't believe hcigar didn't even bother responding. Sad they'll leave their customers for dead on quite a pricey gadget, might be the last for me. Well thanks for the help/suggestions Tpat! Will be omw later to get a new mod for now, b4 I can't resist the urge of smoking an analog
Be thankful as Evolv will turn it around quickly and it will be done right. Gotta admire an American company that will fix another Chinese companies shoddy work at their own expense to honor their own warranty and reputation for service. Rest assured they will take good care of you.