HCigar VT200

[retird]

Retired, I think point # 6 says it all.

and this: And you can get support or arrangement for repairing by e-mail.

 

[Shekinahsgroom]

Looked high and low for warranty info on hcigar's web page.

When products need maintenance, please provide complete Warranty Card information:
User Name:
Detailed Address:
Contact Information:
Product Name:
Product Serial Number:
Purchased Date:
Distributor:
Distributor stamp:

Please feel free to contact us at anytime, we are happy to answer everything about hcigar
products! And you can get support or arrangement for repairing by e-mail.

Everything you see in retird's above post is what's issued to a vendor. The "warranty card" is actually a word document that fully explains their warranty terms and their fixed pricing.

 

[retird]

Everything you see above is what's issued to a vendor. The "warranty card" is actually a word document that fully explains their warranty terms and their fixed pricing.

Why not have it on their web site in plain sight?

 

[Shekinahsgroom]

Why not have it on their web site in plain sight?

You could ask the same question why they wouldn't disclose the actual price of the mod too, hm?

"Vendor eyes only"

 

[retird]

Don't care about the actual price of the mod but warranties are another matter. Warranties can give or take away. Just look at the "Lifetime Warranty" of the high priced MaxAmps batteries. Battery lists for about 80 bucks and sells for about 50 bucks and after the first year the warranty says you pay 50% of the list price (about 40 bucks) to get a replacement battery under lifetime warranty. LOL

Quoted: Lifetime Warranty
During the first year of ownership, MaxAmps will replace any defective LiPo or LiFe battery at no cost. After one year, any defective MaxAmps LiPo or LiFe battery can be exchanged for just 50% of the new pack's list price. Our lifetime warranty is non-transferrable. You must be the original owner to receive warranty coverage.

 

[Shekinahsgroom]

I've been lucky enough to never need to cash in on a warranty card on a mod assembled by a Chinese based manufacturer but from what I've been reading, it's likely not worth the paper it's printed on. From reading the experiences of others, it seems clear that the vendors generally just point to the manufacturer and the manufacturer is not communicative. This is true at MSRP or not.

What the manufacturer gets from a RPM program where solid pre and post sale support is not required of every vendor eludes me. To put it plainly, Hcigar appears to be behaving irrationally. They might want to copy a top shelf brand pricing model but to do so they need to copy the corresponding service model. What they end up with is high volume vendors making lots of money (there's a shock, right lol) but no additional value to the consumer to enhance brand identity or loyalty and no additional profit to themselves. Just dumb.

The warranty is, IMO, only as solid as your vendor....cuz your replacement would be issued by them, not Hcigar.

It's then the responsibility of the vendor to get a replacement from Hcigar for the replacement that they gave you out of their stock.

That's what the "warranty card" is used for...(vendor replacement)

 

[retird]

The warranty is, IMO, only as solid as your vendor....cuz your replacement would be issued by them, not Hcigar.

It's then the responsibility of the vendor to get a replacement from Hcigar for the replacement that they gave you out of their stock.

That's what the "warranty card" is used for...(vendor replacement)

Yep, warranty only as solid as the vendor.

 

[Mad Scientist]

The warranty is, IMO, only as solid as your vendor....cuz your replacement would be issued by them, not Hcigar.

It's then the responsibility of the vendor to get a replacement from Hcigar for the replacement that they gave you out of their stock.

That's what the "warranty card" is used for...(vendor replacement)

Yup, so hcigar's threat that they won't honor any warranty if a vendor does not charge at least MSRP is meaningless. Neither Hcigar nor any vendor I know of will stand behind their product so why should I pay extra for some illusory warranty?

 

[Shekinahsgroom]

Yup, so hcigar's threat that they won't honor any warranty if a vendor does not charge at least MSRP is meaningless. Neither Hcigar nor any vendor I know of will stand behind their product so why should I pay extra for some illusory warranty?

That's where buying from a reputable source comes into play.

So let's say you buy the device and pay $169 to "said vendor"....and at a later time the very same vendor tries to pull a shenanigan and sells it for less than $169...and they're caught, then you could probably approach Hcigar directly and say "Hey, I paid $169 for this..here's my receipt."

Who knows? That's definitely something that I'd be asking your vendor before you decide to buy it?

 

[yo han]

Consumers are not bound by any reseller agreements, so to punish the consumer for a reseller violating any agreement with Hcigar seems shady at best.

I don't understand why everybody keeps saying the consumer is being punished.
If a reseller sells a unit with warranty to a consumer then that reseller is obliged to fulfil the warranty claims should anything be wrong. If it turns out the reseller has sold the unit below MSRP and HCigar has voided the warranty then that's the reseller's problem, not the consumer's.

 

[Shekinahsgroom]

The whole price-fixing scheme is a SCAM imo.

It's a manufacturer's way of not having to take responsibility for producing a crap device and then put the blame on the vendor....if they sell it for less than the fixed price.

But what these manufacturers don't understand...is that peeps will blame them, not the vendor.

Joyetech found out the hard way when they tried the same scheme....they disappeared from existence for about 3 years. That's cuz nobody anywhere was willing to buy into their price-fixing scheme and they lost their global business.

Only now is Joyetech coming back and they've since DUMPED price-fixing....they learned the hard way.

Hcigar is in the same boat...will they learn the hard way too?

 

[Shekinahsgroom]

I don't understand why everybody keeps saying the consumer is being punished.
If a reseller sells a unit with warranty to a consumer then that reseller is obliged to fulfil the warranty claims should anything be wrong. If it turns out the reseller has sold the unit below MSRP and HCigar has voided the warranty then that's the reseller's problem, not the consumer's.

If you're lucky enough to find a vendor that will absolutely guarantee your warranty for 1 year regardless of what Hcigar promises...post it here! Cuz in the event you find one, that would be an extremely rare vendor. They'd essentially be taking all of the risk, but you can expect to pay the fixed-price of $169 or higher.

 

[retird]

To me the customer should not be placed in the MSRP issue at all. That should be between HCigar and the vendor and the threat of loss of warranty by the customer should not be in the equation at all.

 

[Shekinahsgroom]

The price-fixing "scam" is this...for everyone reading.

If a vendor sells this device for less than $169...at any time, and Hcigar finds out, then Hcigar will deny any and all warranties and will terminate business with that vendor.

Even if you paid the $169....you're screwed too, cuz if your vendor can't get a replacement (since they got caught selling it for less at a later time), then the likelihood of you getting a replacement is slim to none.

This is where Hcigar would put blame on the vendor for trying to "cheat" and sell it for less.

 

[Shekinahsgroom]

To me the customer should not be placed in the MSRP issue at all. That should be between HCigar and the vendor and the threat of loss of warranty by the customer should not be in the equation at all.

I totally agree, but how many vendors do you know that are willing to make that kind of a guarantee?

The only ones...would be the vendors that have absolutely NO intention of ever selling it below $169.

It sucks azz for the vendor cuz they have to put out a huge investment up front and know that they cannot EVER reduce that price. So if it doesn't sell for $169+....the vendor is stuck with their inventory and will take a massive loss!

This is why price-fixing doesn't work and why most vendors don't want any part of it. Because the chances of them taking a gigantic loss from unsold inventory...is highly likely.

 

[yo han]

To me the customer should not be placed in the MSRP issue at all. That should be between HCigar and the vendor and the threat of loss of warranty by the customer should not be in the equation at all.

It IS just between the vendor and HCigar. Where do you read HCigar is saying the customer loses warranty? The vendor loses warranty.
If the vendor then decides to withdraw the customer's warranty then that's something between the customer and the vendor. You buy something from a vendor. They give you warranty.

 

[Shekinahsgroom]

It IS just between the vendor and HCigar. Where do you read HCigar is saying the customer loses warranty? The vendor loses warranty.
If the vendor then decides to withdraw the customer's warranty then that's something between the customer and the vendor. You buy something from a vendor. They give you warranty.

If you tried to approach Hcigar asking for a warranty replacement, they would direct you to the vendor where you bought it. But if you bought it from a vendor that they -canned, you're SOL.

So your reaction would be what?

Probably something along the lines of "I'm never again buying anything made by Hcigar again."

 

[cimon]

I can give u some trusted resellers in UK and IRL but have no bloody idea whats going on in US. And yes.. I know some EU resellers who LOST their rights to claim HCigar warranty. What do they do now? They keep selling it but just with ''store warranty'' (mostly its 6 months). Do they have any issues with HCigar? Mostly yes.. if u know what i mean.

Bussines is bussines.. it looks like it doesnt matter for HC who will sell most of devices. EOT (with one exception). VT200 have something which VT40 didnt have before.. replacable and CUSTOM battery (and that way we back to previous point).

Pls hold on for few days. ECC is comming so im sure we get more details (include deep reviews). 13.08.15

cheErs

 

[yo han]

If you tried to approach Hcigar asking for a warranty replacement, they would direct you to the vendor where you bought it. But if you bought it from a vendor that they -canned, you're SOL.

I don't know the laws in your country but if I buy something here and the vendor gives me warranty then they make a commitment. No matter what happens, they have to fulfil that. If they won't I can sue them

 

[retird]

I don't know the laws in your country but if I buy something here and the vendor gives me warranty then they make a commitment. No matter what happens, they have to fulfil that. If they won't I can sue them

So, as an example say HCigar offers a 6 month warranty on the VT200 (no idea what the warranty will be) and your vendor warranty's it for 14 days then you have a 14 day warranty?