HCigar VT200

[Shekinahsgroom]

I don't know the laws in your country but if I buy something here and the vendor gives me warranty then they make a commitment. No matter what happens, they have to fulfil that. If they won't I can sue them

It's the same here...however, what I'm trying to explain is that there aren't very many vendors that are willing to issue you a warranty "in stone"...unless they have no intention of selling it for less than $169.

You're not gonna get a warranty from a vendor that intends on selling it for less cuz they'd be shooting themselves in the head. They'd just blame hcigar for not honoring your warranty (sold for less).

 

[Darkly spectr]

That's a pretty broad claim, you

I can give u some trusted resellers in UK and IRL but have no bloody idea whats going on in US. And yes.. I know some EU resellers who LOST their rights to claim HCigar warranty. What do they do now? They keep selling it but just with ''store warranty'' (mostly its 6 months). Do they have any issues with HCigar? Mostly yes.. if u know what i mean.

Bussines is bussines.. it looks like it doesnt matter for HC who will sell most of devices. EOT (with one exception). VT200 have something which VT40 didnt have before.. replacable and CUSTOM battery (and that way we back to previous point).

Pls hold on for few days. ECC is comming so im sure we get more details (include deep reviews). 13.08.15

cheErs

have proof of that statement, right?

And What is going to happen when the EU reseller runs out of mods? Because they don't have the right to buy HCIGAR gear anymore they can't get more mods anymore. How can they exchange your mod for a new one IF they don't HAVE mods to replace it with?

 

[Shekinahsgroom]

So, as an example say HCigar offers a 6 month warranty on the VT200 (no idea what the warranty will be) and your vendor warranty's it for 14 days then you have a 14 day warranty?

It all comes down to what the vendor intends on selling the mod for....at any time. If they sell it for less than $169...EVER and they're caught, everybody that bought the mod from that vendor is officially ....and you will not have Hcigar's 1 year warranty.....you'll only have the vendor's warranty of 14 days.

 

[retird]

It all comes down to what the vendor intends on selling the mod for....at any time. If they sell it for less than $169...EVER and they're caught, everybody that bought the mod from that vendor is officially ....and you will not have Hcigar's 1 year warranty.....you'll only have the vendor's warranty of 14 days.

Yep but I was asking yo han as he is in the Netherlands and I was wondering how vendors approach this over there.

 

[Shekinahsgroom]

Yep but I was asking yo han as he is in the Netherlands and I was wondering how vendors approach this over there.

Oh, sorry.

 

[Darkly spectr]

Well now I think about it. europe has a law that forces all businesses that sell electronic devices over here to give a minimum warranty of 2 years. No matter WHAT pretty much.

The reseller has to be able to fix or replace the product. The manifacturor refusing to give the reseller the tools or goods needed to make this warranty is not allowed.

also this bit just screws over HCIGAR in this scenario even more.

Your two-year legal guarantee cannot be shortened by a commercial guarantee.

So technically if you really pushed it to the case of a lawsuit HCIGAR will be boned since yes the reseller should be able to fix, replace your mod but HCIGAR is NOT allowed to refuse the reseller to be able to fix the issue.

Pretty sure that reseller is also referring to the company distributing in europe. for example a sony TV warranty is to be done by sony europe. not the TV store you bought it from. the distributor has to make the exchange happen not the TV store. sony europe is the reseller of goods from sony japan.

and I don't thnk HCIGAR has a distributor in the US/europe so everybody buys from them directly so they are pretty much the reseller in a way.

TL;DR this .... does not fly with european laws;

 

[Shekinahsgroom]

But unless Europe (or anyone else) has suitable replacement parts, the single most important part being the custom battery pack, then a repair could prove difficult.

Every other part can easily be obtained...except the pack cuz it's custom made and only available thru Hcigar.

They have stated that they intend on offering the pack at a later time, but there's no guarantee that they'll follow thru with that claim. But if they do follow thru, then ONLY vendors that are in compliance with their price-fixing will be eligible for purchasing replacement packs.

 

[retird]

Well now I think about it. europe has a law that forces all businesses that sell electronic devices over here to give a minimum warranty of 2 years. No matter WHAT pretty much.

The reseller has to be able to fix or replace the product. The manifacturor refusing to give the reseller the tools or goods needed to make this warranty is not allowed.

also this bit just screws over HCIGAR in this scenario even more.

Your two-year legal guarantee cannot be shortened by a commercial guarantee.

So technically if you really pushed it to the case of a lawsuit HCIGAR will be boned since yes the reseller should be able to fix, replace your mod but HCIGAR is NOT allowed to refuse the reseller to be able to fix the issue

Interesting !

 

[Darkly spectr]

But unless Europe (or anyone else) has suitable replacement parts, the single most important part being the custom battery pack, then a repair could prove difficult.

Every other part can easily be obtained...except the pack cuz it's custom made.

Doesn't matter. HCIGAR has to provide a replacement pack for the customer. If a store doesn't have the pack in stock then HCIGAR HAS to send them one for the law clearly states that they have to either replace the device or repair the device. 98% of warranties tend to replacements though.

 

[Shekinahsgroom]

Doesn't matter. HCIGAR has to provide a replacement pack for the customer. If a store doesn't have the pack in stock then HCIGAR HAS to send them one for the law clearly states that they have to either replace the device or repair the device. 98% of warranties tend to replacements though.

I disagree....Europe has no jurisdiction over China.

Just like China doesn't have to follow out laws either, they'll just tell you to get bent.

 

[Toolbox875]

Don't really say much but.....
In my opinion and theory on the discount selling , I feel that is a threat tactics the manufacturer is using to keep vendors in line. If they are going to ban vendors, they may be banning how many Vendors? Who is left to sell their product?

On the consumer side , not honoring warranties on a defective product because it was purchased less than msrp. That can piss off consumers. They will take to this forum and social media . Then who if left to buy their products?

This only my theory and point of view.

 

[Darkly spectr]

I disagree....Europe has no jurisdiction over China.

Just like China doesn't have to follow out laws either, they'll just tell you to get bent.

Very simple then. Then they get banned from selling any of their products in europe. it has happened before. a foreign business can not sell their goods here if they do not follow our warranty rules. The moment china sells a product to europe they automatically have to follow OUR rules. They decided to sell their wares to us they must follow european law. No getting out of it. Pretty damn sure it's a treaty too with china in general. For example huaowueeu(whatever) phones being sold here. there was a case where china didn't want to exchange a phone that died for no reason. European court told them to respect the law or be forbidden of selling in europe. they only tried that ONCE. europe is EXTREMELY .... about consumer protection. it also forbids stores here from ordering from the company as the company has been blacklisted. NORMAL people can order stuff from china but yeah warranty issue there then is that europe has no power over that since it's a private person buying from them not a business

Don't really say much but.....
In my opinion and theory on the discount selling , I feel that is a threat tactics the manufacturer is using to keep vendors in line. If they are going to ban vendors, they may be banning how many Vendors? Who is left to sell their product?

On the consumer side , not honoring warranties on a defective product because it was purchased less than msrp. That can piss off consumers. They will take to this forum and social media . Then who if left to buy their products?

This only my theory and point of view.

it's not a "threat" like in "barking dogs don't bite" HCIGAR has already done this with their VT40. people HAVE lost their warranties because the store sold under the price. That is why people instantly knew what was going on with the VT200

 

[Toolbox875]

Very simple then. Then they get banned from selling any of their products in europe. it has happened before. a foreign business can not sell their goods here if they do not follow our warranty rules. The moment china sells a product to europe they automatically have to follow OUR rules. They decided to sell their wares to us they must follow european law. No getting out of it. Pretty damn sure it's a treaty too with china in general. For example huaowueeu(whatever) phones being sold here. there was a case where china didn't want to exchange a phone that died for no reason. European court told them to respect the law or be forbidden of selling in europe. they only tried that ONCE. europe is EXTREMELY .... about consumer protection. it also forbids stores here from ordering from the company as the company has been blacklisted. NORMAL people can order stuff from china but yeah warranty issue there then is that europe has no power over that since it's a private person buying from them not a business


it's not a "threat" like in "barking dogs don't bite" HCIGAR has already done this with their VT40. people HAVE lost their warranties because the store sold under the price. That is why people instantly knew what was going on with the VT200

Really!! And consumers are going back to their product?

 

[Shekinahsgroom]

Very simple then. Then they get banned from selling any of their products in europe.

They're under no obligation to sell you anything other than the VT200.

If a vendor violates their contract agreeing to Hcigar's terms, your European laws governing consumer protection are officially void.

Breach of contract = no warranty.

 

[Darkly spectr]

They're under no obligation to sell you anything other than the VT200.

If a vendor violates their contract agreeing to Hcigar's terms, your European laws governing consumer protection are officially void.

European law is above the contracts they make. the consumer's warranty cannot be voided because of contracts done between HCIGAR and the vendor. Warranty is a utmost RIGHT here. Everything is in place to give the consumer the warranty they deserve. It does not matter how or what. HCIGAR will have to do the warranty if the vendor can't do it since they can't do the warranty because HCIGAR stops them from doing it. They sold their product in our union. they HAVE to do the warranty even with price fixing(which is illegal over here too I think) They fail to comply? They are banned from selling ANY of their products not just the VT200. the entire company gets banned.

A big name example.

Microsoft. When the XBOX 360 started getting issues with the red ring of death. alot of people were not able to get their warranties from microsoft because microsoft themselves had a 1 year warranty. and technically by agreeing to their ToS you only HAVE one year of warranty. essentially a contract between you and microsoft. Warranty expired. no fixes(for free) and no exchanges. And then the european union stepped in stating that ANY company selling their product here HAS to abide by OUR laws and our law clearly states "minimum 2 years of warranty". And microsoft agreed to to it because europe was planning to punish them pretty badly if they didn't. and this is an american company and we know how stubborn you guys can be. The contracts done between consumer and company were void and overthrown by european law.

 

[Shekinahsgroom]

...and this is an american company and we know how stubborn you guys can be. The contracts done between consumer and company were void and overthrown by european law.

Okay...I give, but I wouldn't count on Hcigar to 'obey'.

 

[Darkly spectr]

Pretty sure that when big bad european court is infront of them they will obey. There is a difference between HCIGAR being sued by a consumer or HCIGAR being sued by a world economic power.

plus I am pretty sure that there are treaties in place involving trade with china and warranties and quality.

il ask my lawyer about it when I see him next time.

 

[Shekinahsgroom]

...il ask my lawyer about it when I see him next time.

It would be interesting to hear his response.

 

[yo han]

So, as an example say HCigar offers a 6 month warranty on the VT200 (no idea what the warranty will be) and your vendor warranty's it for 14 days then you have a 14 day warranty?

No, consumers are well protected overhere. A product has to have a lifetime that can be reasonably expected of that kind of product. If I buy a €700 laptop and the official warranty period is 1 year then I can still claim warranty if it breaks down after 18 months. Because for that price it's reasonable to expect it to last you a couple of years.
Of course it's less of a hassle when it breaks down within the official warranty period but you do have the law on your side.
No vendor could ever get away with selling you something with an unreasonably short warranty period.

 

[yo han]

By the way, just received my quote from HCigar.
Damn!, I wish I knew enough people here who want one.