HealthCabin - Bad VG

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Skramrox

Full Member
Jun 18, 2013
26
8
South Africa
Hi, apologies for posting here ... the complaints section will not let me post for some reason???

I ordered 12 flavors and 2 x 115ml 36mg VG. Everything arrived within 7 days - very impressed. BUT .. there is seriously something wrong with your VG.

I mixed up a batch diluting the 36mg with 2 parts pharma grade PG to 1 part HC VG. Making it approximately 12mg net.

First I tried vaping neat and noticed a dreadful taste. Thought maybe it needed to be smoked with flavor so I added some. At first I tried 2% then slowly worked my way up to 20%. The awful taste was too overpowering. Even at 30%+ it was absolutely vile.

After about 30 minutes of vaping this mix I noticed that the inside of my clear tank was now left with a weird coating. I emptied the tank and began trying to clean the tank. Firs I used regular dish wash liquid with hot water. The strange gunk (looks like resin coating) would not come off. I tried all sorts of different ways to clean this stuff off and eventually resorted to nail polish remover and turpentine. Still nothing. See attached images of the effected tank.

Assuming this was just a strange one off I bought a new tank and made a new batch (technically batch number 20 by now). I filled the tank and once again I immediately noticed the strange coating .... the attempt at cleaning began all over again with no luck.

My first complaint is my health. What on earth is in that stuff that can line and damage the inside of a tank? That stuff is now on my lungs.

Second is my money. Aside from the $80+ dollars that I payed you I also payed an additional $45 customs. Then I spent another $20 on pharma PG which was wasted mixing it with your gunk. Then I wasted another $5 on menthol crystals trying to hide the revolting taste - even this didn't work.

As South Africa, where I live, has just imposed new legislation that ban's the import of e-juice I am unable to ask for a replacement as I know it will be blocked at customs (I barely got away with it the first time !!!).

Please advise how dangerous this stuff is for my health and advise a resolution to your defective products.
 

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dragonbone

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Skramrox

Full Member
Jun 18, 2013
26
8
South Africa
As a PG-allergic person, I and my girlfriend have used dozens of 115ml VG bottles (including 36mg one) from HC and they're all in perfect condition. Very pure, clear and no smell at all.

I hope this is just an accident. Submit a ticket to their helpdesk and they will answer you very fast. Good luck!

Mine was clear - but it stinks !!!
 

Skramrox

Full Member
Jun 18, 2013
26
8
South Africa
Certain flavorings can damage plastic tanks. It's a chemical reaction to he plastic. Doesn't mean it's harmful to you. It's definitly not the nic liquid that damaged your tank. What flavors were you using? 30% sounds too high to me?

http://www.e-cigarette-forum.com/forum/clearomizers/219179-lets-make-list-juices-flavors-crack-tanks-ce2s-clearos.html

Have you asked for help in the DIY forum?

DIY E-Liquid

OMW - thanks for the info ... so it must have been the cherry flavouring that did it. Wow ... that is so wierd that a flavourant can eat away plastic !!!! Lol.

Ok - so the VG didn't kill my tank ... I did it myself by adding too much cherry mix. Moving forward never use cherry mix in a plastic tank !!! Thanks for the tip !

But this still doesnt help my foul smelling VG from HC. HC .... any suggestions ?
 

Skramrox

Full Member
Jun 18, 2013
26
8
South Africa
Hi Newsunshine,
I hope you can help. My ticket has been responded to but not the way I had hoped. As I have mentioned: South Africa is reviewing the import status of e-liquid and has for the moment put a ban on it.

HC offered to send me a new batch of VG for the ones I received that were bad. Why would I want something that I KNOW I will not receive ? I then asked if I could use the credit to buy hardware instead as this will not get stopped at customs.

They said no. Why ? Surely the money I paid them for the VG can be converted to a credit if they send me a bad batch ? I did not ask for my money back instead only asked for hardware not juice as it will not pass customs.

This is stupid. Not very good service !!!!
 

dragonbone

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May 21, 2009
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Hi Newsunshine,
I hope you can help. My ticket has been responded to but not the way I had hoped. As I have mentioned: South Africa is reviewing the import status of e-liquid and has for the moment put a ban on it.

HC offered to send me a new batch of VG for the ones I received that were bad. Why would I want something that I KNOW I will not receive ? I then asked if I could use the credit to buy hardware instead as this will not get stopped at customs.

They said no. Why ? Surely the money I paid them for the VG can be converted to a credit if they send me a bad batch ? I did not ask for my money back instead only asked for hardware not juice as it will not pass customs.

This is stupid. Not very good service !!!!
Just to clarify.... You keep on mentioning VG this and VG that. I think you may be talking about nic ejuice?

(VG is GLYCERINE, and that you can just go and buy at Clicks).
 

dragonbone

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Apologies for not being specific throughout this thread. In my first post I do mention that it is 36mg VG.

I see. But we don't call it VG. VG is VG and PG is PG, and unflavored nic juice (or ejuice) is what you are talking about - not VG. Haha, it sounds kind of funny now.
Anyway, I have sent plenty parcels to my friends and sister in SA with EMS, with tons of ejuice and vape supplies, and never had it stopped by customs.
Secondly unflavored ejuice is kind of vile. IMO. I suggest you first try ready made ones (I recommend their coffee, caramel, RY4).
Then perhaps you can 'extend' it a bit (to save money) by cutting it with some nic juice and a bit of VG. Then a couple of drops of flavoring and sweetener, to boost up the flavor again. That is what my sister does. Hope this helps.

THEN.... Learn how to DIY :p.
 

Skramrox

Full Member
Jun 18, 2013
26
8
South Africa
dragonbone,
Thanks for the tips - apologies for my incorrect usage of vaping terminology. I only referred to it as "36mg VG" so they know specifically what item in my shipment was bad.

As for the SA thing - unless your import is smuggled in it will NOT get through customs. I am not about to try anything underhanded. Just check the SA news and will notice a lot of changes around e-juice law. Some business with a container load of juice got his entire shipment confiscated and destroyed. Even Twisp, SA's only official importer is being questioned by SARS, customs and medical council.

HC, please respond.
 

newsunshine

Supplier Associate
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Apr 7, 2009
5,938
570
China
www.healthcabin.net
dragonbone,
Thanks for the tips - apologies for my incorrect usage of vaping terminology. I only referred to it as "36mg VG" so they know specifically what item in my shipment was bad.

As for the SA thing - unless your import is smuggled in it will NOT get through customs. I am not about to try anything underhanded. Just check the SA news and will notice a lot of changes around e-juice law. Some business with a container load of juice got his entire shipment confiscated and destroyed. Even Twisp, SA's only official importer is being questioned by SARS, customs and medical council.

HC, please respond.

Thank you for your post here. We got your ticket and did reply to your ticket. please check it. :)
 

newsunshine

Supplier Associate
ECF Veteran
Apr 7, 2009
5,938
570
China
www.healthcabin.net
A response of "Tuff luck - we are not going to accommodate you" was not the response I was expecting !!!!

Buyers be ware !!!! HC is not going to accommodate you when they send you BAD products !!!

i am sorry to hear that. please send me the tracking ID, so i can look into it. thanks.
 
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