Help with Order

[wisp]

Ive been trying to contact you to let you know the PT I received was DOA on arrival, but haven't gotten any response. I used the "Contact Us" form on your website. Order 5857

Also, you sent me an email May 1 as a follow up to my previous order. I responded letting you know I had received a few cartomizers that weren't working and asking advice. I resent the email on May 13. Still no responses.

After some reading, I decided that the cartos may have been from a "bad batch" and risked ordering more cartomizers. I decided to eat the cost of the non functioning cartos, but I am really not willing to eat the cost of the DOA PassThrough I got on my second order.

Please check and make sure you are not having trouble with email or the "contact us" form on your site. I'd really appreciate help fixing my order. You can pm me if you like. Thanks.

 

[syntaxevasion]

Hi Sofia, yes, thank you for the message.. we have had email problems lately and lots of customers have had trouble getting in touch with us.. I think the problem with the servers has been resolved (hopefully!)

I will send you a new passthrough today

Ben

 

[wisp]

Thanks a lot Ben for the swift response. I figured it was email difficulties.

You're the best. Very impressive customer service once the message is successfully passed along.

 

[syntaxevasion]

Haha, sometimes it's getting it to us that's the trick..

but in all seriousness I think the email problems have been resolved

Ben

 

[Tilly]

I have also tried contacting Ben about a missing box of cartomizers in my order #6103, I still have not had a response...so now I am posting here.....

 

[StaceyM]

May as well add my ...

Ben, I sent an e-mail last week about an order problem, and tried a PM too.

 

[thebat1]

Let me chime in here also Ben.. Sent you a PM also.. So is the PM not working either?

 

[syntaxevasion]

Hi Bat, nice timing I just replied to it.. need your order #--please email support at vapornine dot com.

thanks

 

[syntaxevasion]

PM me order #'s I will make sure any unresolved issues are taken care of this evening.

 

[thebat1]

Hi Bat, nice timing I just replied to it.. need your order #--please email support at vapornine dot com.

thanks

Well actually the first PM is what I was wanting a reply to.. LOL

And I will publicly say ,( even though they did not see the second or first pm..LOL) that I am a Dumb As* and had the wrong supplier mixed up with you. .


I AM SORRY.. Honestly...(on the adapter thing...I made two orders the same day.. and I thought it was from you... TUCKING MY TAIL NOW...
Honestly I am so sorry... (I hate it when I do ..... like that...)

But the PM I would like you to reply to was about the Turbos Carts..????
you can reply in a pm please....

 

[syntaxevasion]

Haha, no worries.. I was like**adapter*hmm?!!!!!!!!!!!?

Will check the box.

Ben

 

[thebat1]

Haha, no worries.. I was like**adapter*hmm?!!!!!!!!!!!?

Will check the box.

Ben

No wonder.. Still tucking my head on that one.. Did you find the pm I am talking about??

 

[Tilly]

I got my pkg today, thanks Ben