The other day I had a battery fry on me, I got on Blu's online help and the tech confirmed the battery was shot. The week before an atty had blown. did the same thing - online support, and it was determined that the atty was blown. Support had said they would get the atty shipped out asap. Support had requested me to send the battery back, which I did first thing Monday morning. I just dropped it into an envelope after wrapping it up. Had to package it in the envelope because it kept turning on by itself. I didn't want the Post Office freaking out. So I call Blu's CS to tell them that the battery's on it's way and was wondering when a replacement would be sent out because I was still waiting on a replacement atty after a weeks time. I was told a new one would be sent when they received the old one.
Now I've worked in retail for 7 years, so I don't give CS people grief, I much prefer to give the head honcho grief. Especially with Blu. Their CS people have been pretty good so far, but, with the problems of late, the boss needed to hear this for himself. BTW, the CS had to send another request to shipping for the atty, totalling 3 shipping requests. So I sent an email through their customer service, specifically telling them I didn't want this going to a CS or supervisor but to the president himself. It's a him because he sent me a previous email. After laying out all my disappointments, waits and cancelled orders, I see under my account on Blu's website that 2 items have been shipped out first class. If and when I get them, maybe I'll start spending money with them again. Right now, I'm awaiting delivery of my 510 like it's Christmas Eve.
Now I've worked in retail for 7 years, so I don't give CS people grief, I much prefer to give the head honcho grief. Especially with Blu. Their CS people have been pretty good so far, but, with the problems of late, the boss needed to hear this for himself. BTW, the CS had to send another request to shipping for the atty, totalling 3 shipping requests. So I sent an email through their customer service, specifically telling them I didn't want this going to a CS or supervisor but to the president himself. It's a him because he sent me a previous email. After laying out all my disappointments, waits and cancelled orders, I see under my account on Blu's website that 2 items have been shipped out first class. If and when I get them, maybe I'll start spending money with them again. Right now, I'm awaiting delivery of my 510 like it's Christmas Eve.
