So, guess what, V4L came through TOTALLY. Thank you Chad!!!!!! Still my favorite company 
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I was so disappointed in V4L's customer service until Chad and V4L fixed my problem :)
- Thread starter LudaCura
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Wow, that is awful! I am sorry that happened, I know they will want to look in to this and make it right!
I'm sorry to hear you are having so much trouble. I have been so lucky to date..any challenges have been taken care of immediately. I use only prefilled carts so don't have any history with juice orders. I'm sure they will take care of you and hopefully your future orders will go off without a hitch.
Hi Luda.
First off, on behalf of V4L I am sorry you are having problems - but as you can see by the responses from our customers and loyal fam/fans we always make good. We have humans picking orders and we have humans doing customer service - both are not perfect. However as a company we stand by you.
You will get a personal call from the director of our Customer Service department tomorrow to resolve your issues - and get you squared away. If your problems persist please escalate them directly to me and I will see this through.
Can you please do me one favor? Can you PM me your last errant Order ID? OR at least the email used on your account so I can follow through with Chad?
Thanks
Dave
First off, on behalf of V4L I am sorry you are having problems - but as you can see by the responses from our customers and loyal fam/fans we always make good. We have humans picking orders and we have humans doing customer service - both are not perfect. However as a company we stand by you.
You will get a personal call from the director of our Customer Service department tomorrow to resolve your issues - and get you squared away. If your problems persist please escalate them directly to me and I will see this through.
Can you please do me one favor? Can you PM me your last errant Order ID? OR at least the email used on your account so I can follow through with Chad?
Thanks
Dave
A long time ago, I realized that if I need 2 batteries, I would order 4. Then if one fails and another needs some thread work or holes drilled, then I have some time to address that. If I need 2 chargers, I definitely order 3. Most likely one of them will need to be replaced. In my experience, Carts and juice get shipped correctly most of the time. But, I always order more than I need just in case. Believe it or not, the fulfillment process has actually gotten better during this year. It used to be a total nightmare. The bottom line is that you really have to overstock on everything you use. If you get down to $500 bucks worth of stuff, think about reordering soon.
I know you didn't want to hear this, but it will save you a lot of aggravation. The money you will or have saved on analogs will more than make up for the cost of overstocking.
I know you didn't want to hear this, but it will save you a lot of aggravation. The money you will or have saved on analogs will more than make up for the cost of overstocking.
It's only logical to assume they want to stay in business and not lose their existing customers. I attribute it to 'growing pains' and I'm hanging with them thru this while they adjust to meet demand. I've not suffered what you've described, but let us know if they leave you SMILIN. I'm betting they do (and before Xmas too) G'luck!!
G'luck!!
The issues are always with the batteries... they seem to wear out after two months, and I don't see the point in ordering more than one at a time, as they SHOULD last longer... I think it's just a matter of principle for me. The cart orders have always been correct. And any issues that I used to have (non-functioning passthroughs, chargers, etc) used to be immediately addressed, by Val (how I miss her). Since September, I've tried using support tickets, PMs, and when those don't work, resorting to making public posts like this, which I hate doing but I'm left with no choice. I haven't smoked a cigaratte since I got my first VrL kit in february, and don't plan on doing it ever again. I'm just aggravated as I know how GOOD they used to be about responding to issues, but lately they have just continually been dropping the ball. If they always had such spotty CS, I don't think I would have been as dissapointed. I PM'd Dave and am still waiting to hear back from him. I will report back if and when the issue gets resolved.
That sounds so wrong.Everything is wrong in your orders.Id be mad too.My orders have always contained what I ordered,once I got the wrond mg but they sent more right out and said to keep the wrong ones so I passed them along to someone else who needed them.I hope you get it straightened out.Good luck.
Oh,its just the batts are only lasting 2 months,Im sure they will fix you up.They always stand behind the products they sell.Im not sure how long the warranty is,but Im sure they will help you out.
Hey!!Check that out!!Sweet Kimmy is a Vet!!
Sorry I keep posting,Im an airhead tonight!!
Sorry I keep posting,Im an airhead tonight!!
One thing that V4L's got in addition to awesome vaping action, is the zany fan base Just hoping CS comes back up to par!
Just hoping CS comes back up to par!
Just tonight? *grins wickedly*
HEY!!Im not ALWAYS an airhead,just mostly!!LOL!!
Yeah, "Sweet Kimmy", yeah, heh, heh, heeeee, heh, heh, heeeee heee, heh heh........................
Sorry Luda, I'm not happy to hear this either, seems Dave and Chad have been on this pretty good lately, but I think they are spending a lot of time playing catch up right now. I hope you find a happy resolve.
Luda...give me a call tomorrow. My cell is 224_723_4344 you can text if you dont wanna call
Sent from my Galaxy Tab using Tapatalk
Sent from my Galaxy Tab using Tapatalk
Kimmy, correct me if I missed something but I believe I remember that you really ARE a Vet, aren't you?
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