In desperate need of advice.......

[Wyntreblossom]

Really mad. I have been using an Arctic tank that I bought at a local vender and that I love. So my boyfriend decided to buy an arctic tank for himself after he got into vaping. He purchased one from a different store, NOT the store I bought mine from. He used it for a weekish and then his coil started to taste burnt. When he bought a coil at another different location and tried to use it, it wouldnt work. So, we decided to check the authenticity of our two devices. I opened up the boxes and scratched off the scratch codes and entered them into the horizon tech websites authenticity checker. Mine came up authentic. His arctic tank, that he purchased at this store, came up as a COUNTERFIT. Note. I only entered each number ONCE. We have no idea how to proceed in this situation. I have emailed Horizon tech about the situation but other than that we don't know what to do,

 

[Izan]

Hi,
Sorry to hear of your plight.
I might try to return the unit (best of luck). All they can say is "no",
But often it is better to just cut your loses and don't give them not one penny more of your money

I'm willing to pay a bit more to support a business I trust.


Cheers
I

 

[Wyntreblossom]

I agree 100%

 

[EBates]

Welcome aboard
So, authentic or clone who knows but it worked and he was Ok with it, right.
Changed the coil and now it won't work.
Some coils are bad straight from the box.
Have you tried another new coil?
Is the replacement coil exactly the same as the old one?

 

[Wyntreblossom]

no the replacement coil was bought a large vaping chain in our area and the coil was authentic. he bought two that day and they both did the same thing. The original coil looks different and says something different than the authentic ones he bought later

 

[Wyntreblossom]

the coils he bought DO work in my authentic arctic but not in his. also. his packaging for his arctic is slightly different than mine. Mine has raised clear letters on the front that say horizon tech. His does not.

 

[EBates]

If the coils physically fit his tank does his tank then work on your mod?
Some mods require higher resistance coils that others. Most coils will have markings to indicate it's resistance.

 

[Wyntreblossom]

we both are using identicle cool fire 4's. when I put the coil in his tank it will not fire on either mod. but when the coil is in my tank it fires on both mods.

 

[EBates]

we both are using identicle cool fire 4's. when I put the coil in his tank it will not fire on either mod. but when the coil is in my tank it fires on both mods.

Based on that the base of the tank seems to have a problem. Taking the tank back to the shop where he got it would be a worthwhile effort. It could be a factory defect or possibly a simple fix.
Good Luck

 

[curiousJan]

Take the counterfeit back to the store where it was purchased. Talk to them about its authenticity and try to get them to refund his money. If they didn't know it was counterfeit they are now informed. Whether or not they knew, they might have coils that will work (although if they knew I'd be hard pressed to spend more money there.)

That blows, sorry for the hassle!

 

[Wyntreblossom]

thanks everyone