Introducing Futura - The Modular DNA 20 APV by NexgenVapor[ISSUE]
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the only thing we have to fear is fear itself , fear is the greatist weapon because with fear you dont have to raise a finger.....now do i agree with no communication from jon , absolutely not yall know how i feel about CS but for some of you to go on a fear mongering spree is overacting , this is a new product we are the testers but we also know only 2-3 units have been recieved everybody is quick to jump on the preorder bandwagon just like many other devices out there when their should be a warning label that says " must have patience must not be easily agitated" this aint dominos pizza 30min or less we have no idea what jon is doing is that a bad thing ? what if he has his nose to the grind stone so busy he wants every mod out the door so he doesnt get on line ( not that i agree with that) lets play a different scenario what if ( and god forbid ) there was a death in the family do you guys see just because there is no contact doesnt mean anything bad , heck if i happened to be in his shoes an came back to the forum and read all this stuff i would have flash backs of the frankenstien movie where the whole towns out there with their pitchforks , now if it were you and you had all the pitchforks pointing your direction even though your intentions were to get everything fixed would you run and hide to save your self or would you take the brunt of it and all the ridicule that comes with it , different people can handle different situations just like some people are patience and some are not , it doesent make you a bad person either way you just have to pick your decisions and plan ahead so put yourself in jon's shoes and let this thing work its way out i mean really a new vendor new product give him a chance b4 you close up shop for him just my thoughts and my wisdom you dont have to agree but thats how id like to be treated
All I can say is you are one optimistic son of a gun Willie! I work for a large corporation and I know I wouldn't have a job if I blatantly ignored customers (waiting on orders or otherwise) for a couple of weeks and then had problems at launch and made no statement of apology and promise to make things right. Do you honestly believe that he hasn't taken a look at this forum to see what people are saying??? It is worse for a small business to do this especially when starting up because they have no long standing customer base to rely on and are trying to make a name for themselves. I can tell you one thing, they are certainly doing that!
Why do I have this picture in my mind, johs in Vegas with stripers and coke whoo hoo! And our mods are just sitting unassembled. Just a thought guys.
Ok, so I have some news. I have been in contact with NexGen (Mike). He is aware of the problems and is working to resolve them. He actually called me on the phone. He assures me that he will be making all the people who have had them delivered whole and will fix any issues we have. I have been told i can give you his contact information. the email address is fly@pacbell.net. I will let you all know how it works out. I will report back either a negative or positive result. Mike was very nice about the whole thing and was more than willing to help me out.
I will let yall know.
Frazz
I will let yall know.
Frazz
i agree with what you said and know most start up business close up shop but you and i have had that experience you dont think jon will set back and say " i'll never make that mistake again" the web site gives 1yr warranty that is if the mob rules dont force an early shut down just sit in the boat and help bail water
wow imagine that .....awesome news positive thinking helps positive results negative thinking ahhh you know lol
You know what they say.. is the glass half empty or half full? Well it is always full, it is just that half the volume might be air.
LOL! Too much for me to ponder on a Friday night... Did Mike offer any apology or explanation as to what is going on?
Glad he contacted someone, but I'm still wondering where my Futura is. I'm really antsy considering I got a Hana Mod to use in the mean time. My Hana's 510 stripped out last week and was sent in for repairs and is already on its way back to me. If I get my Hana mod back before receiving my Futura I will not have many nice things to say about NexGens customer service.
Sincerely,
Waiting in the Dark.
Sincerely,
Waiting in the Dark.
Yes, there were appolgies and told me what the 510 issue was.. something about the spreading of the threads being fine, but the angle being off... a bit much for me to ponder on a friday night... but told me they are tapping them out. They found out about the issue after the first batch went out.. probably from people... The paint issue he told me was because they had them painted locally trying to get them out, but most of the painting in the future would be done by the creacoat (sp?) people. I emailed Mike the first time today... I was emailing Jon prior to that... also not sure why emails through the website went unanswered... I got Mikes email address from the shipping notificiation... it was a last ditch effort to get in touch with them. Guess it paid off.
I feel a bit better now that there has been contact... I am hoping he is true to the promises he made to me personally.. and if he is, I will drop the matter and hopefully vape as a happy camper.
Mine went out Monday and was received on Wed. I guess the problems were pouring in after that so they haulted shipments until it was worked out. If that is true, I think it was a valid reason... However, I do think some communication was in order and the lack of it was not right. I am not defending them on that. I did tell mike that he might want to tell Jon to come on the forum to try and quench the fire that is brewing.. I did tell him I would post that he had contacted me. I posted his email earlier in the thread... give Mike a shout..
Even if the guys that are receiving get their new tip parts there is still the issue as to why there is still an in stock notice on his site when they are clearly not in stock and there are issues. So much for everyone giving me .... about complaining earlier on about lack off communication and broken promises. They said they were going to send out one to Phil as soon as one was ready, instead they just send a scratched and inferior product out to the guinea pigs. If he was truly on top of all this he would have replied to emails or quickly posted an apology here. It only takes a moment to post in a forum, even though done others think he needs to close the shop for the day to do it. If Phil has not got his yet then I am long off from receiving my mod, the poor guys who are not on this forum are the ones with big problems. Would love to see done good pics posted by someone who received theirs.
I do like Phils reviews.. and hope he gets one for review soon.. but i posted earlier on in this thread and still believe that his should not be priority (unless he paid for it... not sure if he did). There were many people that did pay for it and should get them first... I know a good review is good for business, but keeping others waiting in the mean time would not have been right.. not trying to start a flame war or anything... just my 2 cents.
By the looks of his review of the Wizard Evolved I appreciate his thorough breakdown to his personal pros & cons down to the most minute details, lol. Very well done in my opinion & I will be fascinated to see what his thoughts are on this. Considering the WE is regarded by many as being one of the most top of the line DNA20 mods out there so its definitely going to be a tough act to follow.
Good to hear that someone have Been in touch With them.sitting in Norway and waiting.....i just start to Update pp i know who order Futura in the Norwegian vape community. When i orderd futura on preorder i suspected it will be delay ,its allways delay When someone make New things...but im a bit worried now. Just have to wait a bit longer before i do something With my creditcard.i think you will start to recive the futura soon. Sorry about my terrible English....but its not my native language
I just emailed him and asked for some explanation and urged them to address us on here.
We'll see what happens...
There probably all busy re tapping the 501 threads, probably got paint in the f$%ing threads.
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