Before reading this, keep in mind that this is what has been communicated to me by Jon of NexGen via email.
I am in no way affiliated with this company, nor do I have a telepathic connection to them.
Now that the disclaimer is out of the way, I wanted to let the forum know that I was contacted by Jon regarding some questions that I had sent to him regarding my order. The funny thing is that he was replying to contact form I entered via their website a couple of weeks ago before I actually placed my order.
I asked him if I could pass some of his responses on to the forum verbatim, and not only did he say that it would be ok, he actually encouraged me to to do so. With that being said, here are the responses that I received in a multi-email conversation with Jon of NexGen.
1. Regarding why he has not been responding to emails or the forum - He said he has been going "crazy trying to get everything done" and hasn't "checked (his) email for the last three days or so". He has be "been living at the
shop".
2. Regarding when the unit will ship - He has told me that "if your unit's a black or titanium it should go out next week." As we all know they "had to recall some for faulty 510 connectors. That's fixed now, and we're just waiting on the inclined caps to be done, which we expect on Monday. Other colors will come in next week as well." In a later email he re-affirmed that "titanium and black should be going out again next week, other colors to follow as soon as we receive them."
3. Regarding what was mentioned as a problem with the quality of the paint. He said that "the paint isn't a problem, getting them through the mail to the painter is."
4. Regarding the quality of the rockers and in response to my question about reports that the rockers were arriving scratched he said "the rockers are perfect".
5. Regarding a question I had regarding whether my order was likely to have a deficient 510 connector he said "the connectors are fixed".
My order number is 2023. I have ordered 1 unit, graphite black, slanted 510 only top cap, flat bottom. My order is shipping to Canada.
After receiving his response I am much more happy to give Jon and his company the benefit of the doubt (at least for a couple of weeks). It seems like they are hard at work trying to get the units out. It appears to me as though one of the major bottle necks in their manufacturing process is that the finishing is being done out of house, by Cerakote, therfore it seems that the shipping times are somewhat color dependent. Additionally the mis-threaded 510 connectors only hindered their initial deployment efforts (the old monkey wrench in the %^#).
I told Jon that in the end the quality of the product is what people will remember most, and as long as I am properly informed, that I would rather wait an extra week and get a perfect
mod (or at least a
mod which meets/exceeds the quality I expected when I ordered it). I think most of us echo this sentiment.
Any way, just wanted everyone to know and hopefully get a bit of the warm fuzzy feeling that i got as I read his responses.
