Introducing Futura - The Modular DNA 20 APV by NexgenVapor[ISSUE]
- Thread starter LeftCoastVaper
- Start date
- th_trl_thread_readers 0
- Status
Two weeks before we receive the boards. Believe me, I've begged but to no avail. Then, depending on when the order is placed, probably another two weeks. So a month to be safe.
We're not trying to mislead anyone, and it clearly states on the site that there's a wait time. They are available, just not instantly. I realize in this age of nanosecond gratification that everyone wants "it" right away, but occasionally real life intervenes... All the dna builders are in the same boat. That said, I kind of like your idea of a lead time. Thanks for the suggestion.
Ok that's quite a bit of wait. So what's the deal? I shipped the current damage unit back to you when I receive my new tracking?
I remember you reimburse shipping for another customer when fault is not on their side.
I do appreciate your after sales support. Thank you.
Sorry for all the trouble you are having Yosh. Hopefully they will do the right thing and send you the correct item and include a postage paid label to send the wrong item back. Then you wont be without the device for a month or likely more. Keep us posted.
Rudebwoy, No, the Futura does not support flat top batteries in the DNA20 or DNA30. This is a safety feature because the DNA *Does Not Have Reverse Battery Protection*. Evolv (the maker of the DNA) Has suggested to all tube mod makers that they don't allow flat top batteries because if you place the battery in backwards mistakenly your DNA goes *Bang*. No more PV.
I didn't mean for that to come off as snippy. I just figured that might help avoid further confusion down the road.
Aren't the sony vtc4's flat top?
what battery does evolv recommend for the dna30? is it the orbtronic sx22 or the sony vtc4s?
does anyone know?
The Futura has reverse battery protection according to their site.
With the long wait I had last time just to get a wrong stuff, I hope they will do the right thing this time round. Will keep everyone posted on how this pan out as I believe it will benefit all of us in terms our their after sales customer service.
Yes the Futura *Does* have reverse battery protection, this is achieved by mechanical means meaning you need a battery with a button top to make contact with the positive contact inside the mod. If you put it in backwards it will not make contact. Because flat tops are flat on both ends they don't work with the Futura and also some other DNA20/30 mods. Such as ZEN's new ZNA Mod, it also uses the same mechanical means for reverse battery protection.
The DNA20/30 electronics by Evolv itself does not have en electronic reverse battery protection. The only way to do this is with a diode, and the size of diode they would need for the amount of power going through the electronics would be huge, it would probably add another inch of length to the size of the board. Evolv decided not to include the protection in electronics because of that, it was sacrificed for size.
Last edited:
Evolv doesn't recommend any specific brand or model of battery other than a battery than can safely provide 12amps continuous drain but if you're only vaping at 10 watts a normal AW IMR 18650 is perfectly fine. Even still the DNA's programming is constantly checking the battery's performance and simply won't fire a coil that the battery can't handle. This came directly from Brandon who owns Evolv Vapor, from an interview he did that I watched on VP Live.
Some update after couple of email exchange with JON at NEXGEN. A bit of background info:
1. The part that has the serial number on was badly scratched, its no ordinary scratch by the look of it, some scratches form 90 degrees angles so I am guessing its from some sort of tooling.
2. I ordered a 510 top cap only, and JON sent me 510/ego top cap.
I kind of expected with their response as how my order panned out when I first email them when its available on site before placing my order, at that stage they told me my shipping will be send out the following week if I order then. Oh well I got my Futura 2 months+ later.
So as expected, finger start pointing, saying he is shocked about the condition of my Futura, I asked him if I who waited so long wasted so much effort on email communication for my Futura will actually use some sharp object and go disfigure the most expensive mod I have purchased just so I can send for in for a warranty repair.
I propose to JON, saying that build a new one with the right top cap, send it with tracking number to me and I will post the wrong Futura back. Nexgen cover both way shipping. The current offer from JON - send it back and they are willing to repair, I cover both way shipping. Not willing to build a new unit and such (Oh what? Excuse me, I am not the one who sent the wrong top cap, I am not the one who disfigure the product).
Why should I go through this, why would I need to pay more for a mistake not by me? Why do I need to be out of device for no reason other than a mistake not by me?
I can't believe this is happening to me.
Last edited:
I got a reply from Jon saying that he check everything before sending out, so I asked him if he did check everything, wouldn't it be so easy to spot the top cap difference? If he failed to spot that, he may as well fail to see the scratches. I am over this, I asked for refund.
Last edited:
Ok, enough of this. This damage is extremely unusual and I'm not convinced we caused it. This sort of thing has happened before, where users have damaged their units then claimed they arrived in a defective state. Usually we photograph them all before shipping, and when confronted with the pics, they generally retract their complaints. In this case we don't have pictures so we can't prove the case one way or the other. However, not a single unit to date has gone out with this sort of damage, so needless to say we find it a bit suspicious. In any event, we've offered to repair or replace his unit, but we won't pay international shipping both ways (one way, yes), and we won't send out a new one before we receive the original. This is just sound business practice, and, we think, a fair solution.
On a related topic, we've had some sudden "problems" with units (according to the owners) that need urgent attention and, by the way, please replace with a DNA 30 board, thanks very much. Not gonna happen. If your original unit was a DNA 20, that's how it will be returned to you. The DNA 30 upgrade is an extra $100. No exceptions.
Guys and gals, we're trying to be fair here. All problems have, and will be addressed promptly and according to the warranty terms. If your unit's broken, send it in and we'll take care of it. There hasn't been a single unit that we've refused to fix or replace if necessary. We've even fixed stuff that hasn't been our fault just...because. On the other hand, we don't take kindly to being scammed, and we're pretty good at sniffing out these plots, so please be fair with us too. Thanks.
- Status
Similar threads
