IPV Eclipse help

[hittman]

I recently got an ipv Eclipse on sale and have been using it in wattage mode. I wanted to try it in temp control but I just get a "no liquid" message. I've tried a Horus rta and a geekvape zeus that I am running on other mods in temp control just fine. Am I doing something wrong? This menu is foreign to me.

 

[hittman]

I don't know if this is a known problem or what but I emailed the company I bought it from asking for help and they said they are going to send an rma so I can send it back for replacement.

 

[Fidola13]

I recently got an IPV Eclipse on sale and have been using it in wattage mode. I wanted to try it in temp control but I just get a "no liquid" message. I've tried a Horus rta and a geekvape zeus that I am running on other mods in temp control just fine. Am I doing something wrong? This menu is foreign to me.

Are you using a temp control wire or coil in the tank? If not it won’t work.

 

[bombastinator]

No liquid means the mod thinks coil is heating so fast that the coil is dry. If the coils are wet and it’s doing it with multiple attys and multiple coils it’s probably a bad mod. Contact smoant maybe

 

[hittman]

Are you using a temp control wire or coil in the tank? If not it won’t work.

Yes, I first tried a Horus rta with 316l coil and then tried a geekvape Zeus rta with 316 coil that has been running fine on another mod in temp control.

 

[Fidola13]

It’s got to be the mod then as @bombastinator already replied. I would contact the vendor. If it was on sale and not clearance then it still should be under warranty. If they don’t help you quickly the contact the manufacturer.
Good luck. Let us know what happens.

 

[hittman]

I’m waiting to hear back from the vendor.

 

[hittman]

Ok, I sent the old one back and emailed them that if I couldn’t get another silver one then I’d prefer a refund. Today I received the replacement and it is red instead of silver. I’m kinda mad and emailed them.

 

[hittman]

I actually got a call from the vendor and they are going to send me another return label and let me send it back and give me store credit. I'm good with that.

 

[hittman]

The saga continues. I was told on the phone that I would get a store credit as soon as the tracking number showed movement. I sent it back and according to the tracking it was delivered to them this past Friday. I have sent two emails and have not received a reply from either. I just now started a new ticket on their help desk to try to get someone to answer. If I don't get a response by tomorrow then I'll call on the phone. When I saw that they were shipping the wrong item, I sent two emails that were not replied to either. I've ordered from this company several times and this is the first time I've had to contact them. I have to say, I'm not impressed so far with the follow up customer service.

 

[hittman]

I had to get angry and ask for a manager but I finally got the correct store credit and an extra $10 for my troubles.