i've only had one order with them and it arrived in a week so not bad...ordered 2 items
now keep in mind as some have said...and in other threads, you get what you pay for...don't expect for that price it to be genuine name brand....I bought an evod couldn't be happier though the color is rubbing off of the stainless steal already but pft for under $3 who cares...
the other a vivi nova when arrived seemed fine, i rinsed it out and next morning it started cracking....
customer service has agreed to replace it upon my next order to save on me returning it and them paying shipping for it...
about to buy a generic cig-a-like kit for my mother-in-law from them and plan on getting some more things
for the price it's worth it even being generic no-names...who cares

if it works it works unless you are one of those people that have to have name brand then no...though they do sell some authentic items but most of what i've seen is knock-offs and i'm fine with that.