It Figures...New to vaping & Having First Online Order Problems!

[Kaori]

Hi All,

I did tons of research online & read reviews here & finally excitedly decided to get my Ego-CC starter kit & VG e-liquids from virginvapor.com. The site FAQ's section says orders are processed in 48 hrs.; well, it's been 4 days and I have yet to see my order status updated to even "processing" on their site (still says "unfulfilled"), and I even sent inquiring emails via their site's "contact" tab and via my personal email with no response at all. *sigh* I REALLY want my new stuff asap so I can get started on my new vaping adventure and am used to online vendors being more responsive than this, especially when my order has been paid in full. What gives? Is this typical protocol from this vendor? The other thing that really chaps my hide is after ordering I realized that there is no phone number to be found anywhere on their site either!

Any guidance on this would be appreciated. I'd really like to just cancel my order and move on to another, more reliable vendor, but I can't even get a response from vv to do that!
K

 

[wonner]

Welcome to the forum!

No experience with that vendor, but all orders between Thanksgiving and Christmas are subject to delay.

FWIW, I try not to buy from any vendor that won't provide full contact info.

Hope it all works out for you.

 

[rhean]

No phone number, but they do have a facebook page under Virgin Vapor. I'd be mighty ...... in your place, so good luck.

To edit this, it's possible they're experiencing some delays. From their facebook: "Please bear with us! We had an AWESOME response to the Thanksgiving sale. We're all working super hard to answer emails and get orders out as quickly as possible without compromising quality! Thank you so much for all of your orders, and thank you for your patience and understanding!"

 

[Kaori]

Thanks! Yeah, live & learn on the full contact info. thing. I just read such great reviews for them on here, dove in head first, then the next day noticed their phone number was absent. Just saw that someone else posted elsewhere on here asking what's up with them, as that person is dealing with the same order issues as me. Argh!

 

[dice57]

Well it is the holidays, and a bunch of sales have been going on, but can feel your frustration, been waiting on an order from Germany and it's been sitting in exports since the 28th.

I have never ordered from that company, didn't see anything they had that I'd be interested in. You can either be patient and wait, or contact you bank, cancel the payment and reorder from another site and then wait again. Tis the season for the Vapemail blues.

 

[Amraann]

I have ordered liquid from them before and if memory serves me they did not take very long.
I think it is just the holiday season and things take a bit longer.

 

[Uncle Willie]

There is an extensive list of B&M shops that carry VV product at this link ..

Store Locator | Virgin Vapor | Electronic Cigarette Organic e-Liquid | Electronic Cigarettes

I'm sure they have phone info ..

Keep in mind that most Vendors are small operations that do get backed up, especially after a sale and during a Holiday period .. it's very common ..

 

[devauto]

So I suspect that you are falling victim to the scam of the century ... oh ... wait, wrong thread ...

Seriously though, I am guessing it is due to the holiday season, lots of vendors have slowed down for this very reason. If they are not answering email, you could *try* messaging them through Facebook as well, it may be that they monitor Facebook more frequently than email. Messaging in both places increases the odds that you will get a response.

You might also try asking them if they would toss in a sample of some juice flavor for the delays you are experiencing. Just a thought!

As always ... YMMV!

HTH

 

[Kaori]

Thanks everyone for your help! You ROCK!!

 

[Razorback]

Welcome to the forum, and I hope it gets resolved quickly. Always disappointing to have to wait longer than expected.

 

[suddenly]

It has been 2 weeks for me and I didn't even order juice from virgin vapor just a battery.

 

[Kaori]

Ugh! I feel ya Suddenly. I ordered a starter kit & juice samples and I'm all antsy after 4 days of no progress, dunno how u r managing after 2 wks! & my bank can't reverse the charge since I used my debit card dangit!

Last nite I went to a local vape store and bought one battery, 2 awesome evod clearomizers, usb charger, 2 bottles of ejuice, and a carrying case which all cost me a little more than my whole virgin vapor order for a 2 battery starter kit that included everything else needed to start vaping, & 5 ejuice sample bottles. Grr! Sooo aggravating when you really want something and the powers that be just seem to be working against ya! I was groaning to the heavens, "Do you want me to quit smoking analogs or not?!!" Sheesh!

 

[carrielsal]

Kaori, many of the vendors had big sales the week of BF were swamped with orders. Have you tried calling them?

 

[Amraann]

In part the vendors are overwhelmed with their holiday sales orders to fill. On the other hand the mail has been messed up for the same reason. Their tracking info (USPS) has not been accurate at all since Thanksgiving.

 

[WillyZee]

welcome Kaori ... hate to see your desire to quit smoking and start vaping hit by the holiday delays ... please keep us posted on any updates.

good luck

 

[Kaori]

Thanks Carrie. They don't have a phone number listed anywhere. Didn't notice that until after I ordered from them. Ugh! Will try to be patient.

 

[retired1]

Virgin Vapor is a registered ECF supplier and they have their own forum here: Virgin Vapor

Might want to pop in and ask the folks directly.

 

[carrielsal]

Thanks Carrie. They don't have a phone number listed anywhere. Didn't notice that until after I ordered from them. Ugh! Will try to be patient.

Kaori, when I first started vaping I went to a Brick and Mortar with good customer service. I had a ton of questions and problems. I must have been in the shop a couple times a week. You may pay a little more at an actual Vape store, but that's a small price to pay for the ability to walk in and get something resolved immediately when you first start vaping. There are B&M's that are cropping up that are price gouging the un-savvy consumer, so do your homework.
There is a B&M that opened a few months ago in my town. I went in to check them out and see what mods they carried and see if they carried ProTanks. They had no idea I was already a vaper. The first thing they tried to sell me were over-priced mech's. Really? I had an immediate need for PT2 mini. They had them in-stock, but they were $7 higher than the B&M 5 miles away in the next town.

 

[DasBluCig]

No phone number, but they do have a facebook page under Virgin Vapor. I'd be mighty ...... in your place, so good luck.

To edit this, it's possible they're experiencing some delays. From their facebook: "Please bear with us! We had an AWESOME response to the Thanksgiving sale. We're all working super hard to answer emails and get orders out as quickly as possible without compromising quality! Thank you so much for all of your orders, and thank you for your patience and understanding!"

This always gets me!!! In the WORST WAY!!!
So....a customer HAS TO GO TO SOCIAL MEDIA for a status report on the company??????????????????????!!!!!!
Yeah....I'll say it......I HATE SOCIAL MEDIA and will NEVER GO ON IT!!
To basically FORCE someone to yield to something they have absolutely NO DESIRE OR INTEREST IN to obtain info is, IMHO....
BEYOND NASTY!!
End of rant.....(dismounts soapbox, but still fuming.....!!!)....

 

[Harlen]

Ok it's a scam but maybe they are on vacation ?
A lot of dealers lol are small one two people operations ??
Let's hope that's all it is
I had a order show up 5 weeks after they gave me back my money ??????
Did resend the money I was not looking for a freebie they take good care of me now lol
Best wishes