Supplier Negative Review
Name of retailer:
J-Wraps
Date of your initial complaint to the supplier
Dec 6, 2015
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
Order their “buy one ,get one” wraps on 11/30/15. Received the two wraps on 12/5/15 but one of their wraps was miscut. Contacted them 12/6/15 asking if I could send the miscut one back and get a replacement one that had the proper cuts. They said no need to send the miscut one back and they will send a replacement today (12/7/15).
Still haven't received anything, I emailed them again on 12/16/15 asking if the replacement wrap was shipped out. They emailed me back the next day confirming it was shipped on 12/7/15.
I still haven't receive the replacement wrap as of today (12/26/15). I feel I have been just given the run around by them. I have ordered from them in the past and received the wraps within a week. I understand the mail running slow this time of year but I believe I was misled when they said they sent out a replacement. It's ok tho I'm over it. I'm not expecting it in my mailbox anymore.
On a positive note, the wraps are of great quality tho. Just pray there's nothing wrong with your first shipment because you may get the runaround from customer service.
Still haven't received anything, I emailed them again on 12/16/15 asking if the replacement wrap was shipped out. They emailed me back the next day confirming it was shipped on 12/7/15.
I still haven't receive the replacement wrap as of today (12/26/15). I feel I have been just given the run around by them. I have ordered from them in the past and received the wraps within a week. I understand the mail running slow this time of year but I believe I was misled when they said they sent out a replacement. It's ok tho I'm over it. I'm not expecting it in my mailbox anymore.
On a positive note, the wraps are of great quality tho. Just pray there's nothing wrong with your first shipment because you may get the runaround from customer service.
