Supplier Negative Review
Name of retailer:
My Freedom Smokes
Date of your initial complaint to the supplier
Jan 19, 2016
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
100759950
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
I've ordered coils from them before and was very happy so I went ahead and ordered a Kanger Subtank Mini. I was disappointed when I opened the box and found a scratch on the tank along with some other rather poor finish issues. I emailed customer service and had not heard anything back after 8 business days. I emailed them again and got a reply that they didn't think they needed to respond to my original email? He goes on to say in another email they only warranty DOA items and not damaged merchandise? I had asked them to send a replacement part and they responded by offering 15% off a future order. I see they are now selling the tank for less than what I paid for it. So instead of helping out a repeat customer they want me to spend more money with them to make this right? I have no plans to do more business with this vendor. Damaged merchandise, poor customer service, and a taillight warranty.
