JAC Vapour Series-B DNA 75w

[Bronze]

Still doing the same thing. I also noticed if I jiggle the fire button without pressing it then the display goes off also.

Not good.

 

[hittman]

Not good.

I got an email response from Jac and evidently it is a known problem that they have seen before and are going to repair it for free.

 

[Deemac]

I got an email response from Jac and evidently it is a known problem that they have seen before and are going to repair it for free.

Result

 

[Zazie]

I got an email response from Jac and evidently it is a known problem that they have seen before and are going to repair it for free.

I hope they're covering the postage, too.

 

[hittman]

I hope they're covering the postage, too.

They included a shipping label.

 

[Edgree]

They included a shipping label.

Their customer support is excellent I had the same issue. The ribbon is long on the display ribbon cable and gets pinched in the fire button if it wasnt assembled properly. Jac Vapour sent me a replacment device to the US at no cost. Im looking foward to a DNA75C device in the future from them.

Sent from my SM-J337A using Tapatalk

 

[hittman]

There was a change of plans on the repair. The shipping label they sent me is not good for shipping from the US so they have offered to send me the screen to replace myself or I can pay to ship to them. I totally understand since I bought the unit second hand even though it was new in the box. I appreciate their help and will do the repair myself.

 

[Bronze]

There was a change of plans on the repair. The shipping label they sent me is not good for shipping from the US so they have offered to send me the screen to replace myself or I can pay to ship to them. I totally understand since I bought the unit second hand even though it was new in the box. I appreciate their help and will do the repair myself.

That works too, Hitt.

 

[hittman]

That works too, Hitt.

The guy I'm dealing with was even nice enough to send me a step by step repair guide on replacing the screen.

 

[Edgree]

The guy I'm dealing with was even nice enough to send me a step by step repair guide on replacing the screen.

Its not that hard just make sure you tuck the display ribbon cable away from the fire button. And be very gentle with the small clip that holds the ribbon cable to the board they snap off easy. And dont try to pull the top 510 plate off too far the wires hold it from comming up to high just pry it pull it up enough to get to everything.

Sent from my SM-J337A using Tapatalk

 

[hittman]

Its not that hard just make sure you tuck the display ribbon cable away from the fire button. And be very gentle with the small clip that holds the ribbon cable to the board they snap off easy. And dont try to pull the top 510 plate off too far the wires hold it from comming up to high just pry it pull it up enough to get to everything.

Sent from my SM-J337A using Tapatalk

Thanks for the advice. I did a sample run and took it apart and put it back together. I can definitely see how the fire button hits the ribbon cable.

 

[Zazie]

I'd be terrified in your shoes, @hittman. But then I'm a coward.

 

[hittman]

Four screws and you can slide the whole thing out enough to turn it and work on it. Just have to be careful to not lose the spring or anything.

 

[Katdarling]

I'm in your (coward) shoes, Zaz!

 

[Zazie]

I'd probably just whine here till someone got sick of it and offered to do the repair for me.

 

[hittman]

I'd probably just whine here till someone got sick of it and offered to do the repair for me.

After doing mine when the part arrives, I'd probably offer to do it for you.

 

[Bronze]

After doing mine when the part arrives, I'd probably offer to do it for you.

Thanks.

 

[MikeE3]

The guy I'm dealing with was even nice enough to send me a step by step repair guide on replacing the screen.

That's good service. Say, any chance you can post the instructions in case someone else runs into the problem.

 

[Bronze]

That's good service. Say, any chance you can post the instructions in case someone else runs into the problem.

And then get a mod to post it in the OP for easy reference.

 

[DPLongo22]

Screw that.