Does anyone have an active email address for JantyUSA? By active I mean, an email address that has a chance of getting checked and maybe even responded to.
I've tried orders@jantyusa.com, dispatch@jantyusa.com and even jorth1@gmail.com the only email response I've ever received from them was from the "orders" address about 2 weeks ago.
I've been trying to contact Janty regarding their practice of sending alternate flavors of carts when "Out of Stock". Based on the single email response I've received from them...
"Our common practice when
shipping orders with cartridges is if we are out of a flavor/strength
that you ordered we include extra free carts to make up for that. As
soon as the flavors you've requested are back in stock we will ship
those separately."
Still have'nt received the flavors I ordered on 3-10-09 and no email responses from them indicating when I can expect them. How long is an acceptable amount of time for them to hold my money while they wait for stock? I figure a couple weeks would be reasonable, and even offered to accept a 2nd or third choice of "In Stock" flavors (of my chosing) but I can't get any response from them at all!
Another issue that has failed to garner any response from Janty is that, With my last order I purchased a couple bottles of juice...Both bottles I received were underfilled by about 2 mls measured.
Has anyone else been receiving their Janty bottles shorted? This really grinds on me and I cannot get a Janty rep. to reply to an email! In my mind this is no different than getting 9 cans of beer in a 12 pack!
Not sure if they hand fill the bottles or if they have an automated filler but IMO... I'm already paying a premium for their juice and Shorting me 20% of what I've paid for is an unacceptable bump to that premium.
To date I've placed 2 orders from JantyUSA and not received what I paid for from either order.
What I find most frustrating is that I felt I had done my homework before selecting a High Quality product from a reputable supplier before buying my 1st e-cig. God forbid I need to return any failed parts under warranty with the non-existant customer service I've seen thus far.
I'll spend my e-cig dollars elsewhere 'til they can get their house in order.
Mike
I've tried orders@jantyusa.com, dispatch@jantyusa.com and even jorth1@gmail.com the only email response I've ever received from them was from the "orders" address about 2 weeks ago.
I've been trying to contact Janty regarding their practice of sending alternate flavors of carts when "Out of Stock". Based on the single email response I've received from them...
"Our common practice when
shipping orders with cartridges is if we are out of a flavor/strength
that you ordered we include extra free carts to make up for that. As
soon as the flavors you've requested are back in stock we will ship
those separately."
Still have'nt received the flavors I ordered on 3-10-09 and no email responses from them indicating when I can expect them. How long is an acceptable amount of time for them to hold my money while they wait for stock? I figure a couple weeks would be reasonable, and even offered to accept a 2nd or third choice of "In Stock" flavors (of my chosing) but I can't get any response from them at all!
Another issue that has failed to garner any response from Janty is that, With my last order I purchased a couple bottles of juice...Both bottles I received were underfilled by about 2 mls measured.
Has anyone else been receiving their Janty bottles shorted? This really grinds on me and I cannot get a Janty rep. to reply to an email! In my mind this is no different than getting 9 cans of beer in a 12 pack!
Not sure if they hand fill the bottles or if they have an automated filler but IMO... I'm already paying a premium for their juice and Shorting me 20% of what I've paid for is an unacceptable bump to that premium.
To date I've placed 2 orders from JantyUSA and not received what I paid for from either order.
What I find most frustrating is that I felt I had done my homework before selecting a High Quality product from a reputable supplier before buying my 1st e-cig. God forbid I need to return any failed parts under warranty with the non-existant customer service I've seen thus far.
I'll spend my e-cig dollars elsewhere 'til they can get their house in order.
Mike