My first order with Janty, I was pretty impressed that Jeff answered all of my questions within a few days, then promptly sent my order (albeit a week after I ordered it) and then my order came in a few days, even an extra bottle of liquid (BTW, the RY4 tastes like burning rubber with licorice on top IMO). After
vaping off the factory prime I quickly fell in love with my Janty Kissbox. I promptly ordered another one. It was sent within a week of payment, we rec'd promptly. Herein the problems begin. We got what appears to be a used unit. One of the atomizers was COVERED with some sort of nicotine liquid (could tell by smell), it vapes DISGUSTINGLY (horrible flavor and it burns my
throat, and not the nice throat hit kind of burn). There was a cartridge missing from the set of 5 that comes with the unit. The battery for the passthrough was not included...I put my own battery in it to find that it doesn't work in the slightest. Not even a little bit of vapor, no hissing, no lights, no nothing...it doesn't work AT ALL. And the biggest problem....the plug-in part of the charger WAS NOT INCLUDED. Glad I already had one from a previous order...but 2 vapers in the house + 4
batteries + 1 charger - 1 passthrough (the only one we own doesn't work), we are dying here! I have been trying to contact Jeff at Janty for 9 days, going on 10. Not even a response, not one, not even an aknowledgement, NOTHING. I have tried to contact him at 3 different email addresses. So, as I said, in the past, Jeff has been very prompt...and I do understand "they are moving" but case in point....what do the customers do in the meantime?
Sorry Jeff, I love my janty....but I'm very sad right now!