Just an update

[roxics]

Listen everyone. We're all human. Mistakes happen. I understand that. Even companies that are otherwise great can make mistakes. It's just a fact of life.

I'm not going to let it bother me any longer. The point is V4L owned up to the mistake, they're correcting it and all is good. I equally have owned up to my mistake about not calling first. Something I probably should have done. But to be honest with you it didn't really go how I expected. I guess I had it in my head that I would openly post about my disappointment and frustration, then Steve or Mark would sweep in like heroes, correct the mistake and everyone would cheer by the third or forth reply in. Including myself. I guess that did happen, it just took longer.

It's all good now. I'm happy with the product is everything is sunny.

 

[Sheryl]

Happy to hear it all worked out. We really are a nice group of people, check in once in awhile and let us know how you like your VK.

 

[sawlight]

That is the usual case, which is why I stayed out of it.
In this case, EVERYBODY dropped the ball! I have to admit I even looked into some things said and was about ready to jump on board, so I am not guilt free!
It seems in haste, to again make us happy, errors where made and comunication wasnt clear.
Everybody has appologized, and I as well am sorry for making assumptions, and I hope they can make you more happy than you have been unhappy!
Then we can all be happy again

 

[Taryn]

Welcome to the family roxics!! Mark and Steve don't always get on the forums during the day so if you want to get ahold of them quickly give a call or an email

 

[Pugzley]

Welcome roxics! Glad to hear it's all good. Now... let's vape.

 

[keyzygirl]

Fresh starts are good!!We tend to be overly protective of the V4L gods around here.We love them and they keep us happily off of cigs.It works.Welcome to the family!!

 

[Pawpaw]

Welcome roxics!

I'm so glad everything is working out for you.

 

[maaron]

Good to hear everything turned out good for you(Iknew it would thats why I didn't post anything on yesterday's thread!) Deffinitely make sure you stop back in and tell us all what you think once you get your new stuff!

 

[LastOutlaw]

Honestly I'm sure that V4L crew is very busy keeping up with our orders, stocking new and incoming inventory, R&D, book keeping, tracking, shipping. I'm amazed they have any time to even look at this forum and still give us personal attention here. They really are amazing when you put it in that perspective. It is always best to contact them directly if you want quick response considering the above.

 

[cos]

Roxics so glad it worked out. I will admit i was gonna post something myself but the Thread was closed. so i am not a saint here lol. I guess we all take care of our own and are overprotective. Welcome to the V4L family and stay in touch. Happy vaping

 

[SMILIN]

Rox, and I talked today, what a great guy, he gonna be smilin ear to ear.

We are also changing the package to include carrying case, due to V4L error.

Enjoy

Steve

 

[angjen0816]

its great to see such customer service it comferts me to know than when i get around to ordering from V4L that I will get well take care of.

 

[calla2]

I'm so happy to see this issue resolved so amicably and quickly, and that both parties so readily accepted personal responsibility. My warm fuzzies are returning.

I'm also sure that Rox will be around a long time due to the quality of the V4L products and service, as well as the (generally) friendly folks around here. Welcome aboard Rox!