While I agree that the OP contact customer service, I don't think the vendor is trying to create an escape route. You have to realize that most of e-cig equipment is not only cheap, but can vary in use depending on the user. It's completely conceivable that the end-user can be blamed for failure of the product, rather than the product itself. On top of that, e-cig equipment is cheap and competition is fierce. There is not much markup on the products most of these vendors sell, which leaves very little "wiggle room" when it comes to customer service. Most (good) vendors do what they can to make the customer happy, but the ultimate end-goal is to make a profit, which can be difficult when it comes to e-cigs. In this industry, it's quantity over quality...meaning you sell thousands of one product at a lower price, rather than just a few at a higher price. Each vendor has to seriously consider cost to profit ratio when warranting one of their products. It's not completely unthinkable that a vendor would want to protect themselves against those that quite literally "don't know what the **** they're doing." In an industry as new as e-cigs, I'm sure it happens quite a bit. And I don't blame the vendors one bit. After all, it's not their fault, it's the manufacturer's. They do what they can with what they're given. They meet demand with supply, and that is the extent of it. Any native defects should be blamed on the manufacturer, not the vendor. And therefore, the vendor should not be held liable, especially considering most issues are "user error."