Less than 2 weeks and.......

[dam718]

This is pretty standard customer support...

When I am providing support services for my clients, first I try to support via "Distance Support" (Me telling them what to do over the phone)... Second, I provide remote desktop services support, if possible... and Third, I will provide on-site services.

Least invasive to most invasive...

They don't want you to be without your ProVari any more than you want to send it in. If something as easy as stretching an overcompressed spring will fix the issue, then do it! If you take these steps and it doesn't work, let Kim know and she'll move on from there...

Least invasive to most invasive... In this case, most invasive is you sending your ProVari back to them. Trust me, they don't mind fixing it, they are simply eliminating other possibilities before they go the most invasive route.

Very standard practice...

 

[DaxFX]

This is pretty standard customer support...

When I am providing support services for my clients, first I try to support via "Distance Support" (Me telling them what to do over the phone)... Second, I provide remote desktop services support, if possible... and Third, I will provide on-site services.

Least invasive to most invasive...

They don't want you to be without your ProVari any more than you want to send it in. If something as easy as stretching an overcompressed spring will fix the issue, then do it! If you take these steps and it doesn't work, let Kim know and she'll move on from there...

Least invasive to most invasive... In this case, most invasive is you sending your ProVari back to them. Trust me, they don't mind fixing it, they are simply eliminating other possibilities before they go the most invasive route.

Very standard practice...

Thanks for the support,


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[Baditude]

This is pretty standard customer support...

When I am providing support services for my clients, first I try to support via "Distance Support" (Me telling them what to do over the phone)... Second, I provide remote desktop services support, if possible... and Third, I will provide on-site services.

Least invasive to most invasive...

They don't want you to be without your ProVari any more than you want to send it in. If something as easy as stretching an overcompressed spring will fix the issue, then do it! If you take these steps and it doesn't work, let Kim know and she'll move on from there...

Least invasive to most invasive... In this case, most invasive is you sending your ProVari back to them. Trust me, they don't mind fixing it, they are simply eliminating other possibilities before they go the most invasive route.

Very standard practice...

I agree with the above. Provape customer service is trying to save you from sending in the Provari...to your benefit. They are troubleshooting possible fixes. If those don't work, they'll ask you to send it back to them. The majority of issues with a Provari are often fixed by the same trouble-shooting steps that your customer service person is doing.

You can work with them and possibly find a fix which might negate a possible return for repair; or if you wish not to even bother, you can just tell them you want them to look at it and do any necessary fixes. The choice is yours.

 

[CrimsonJack]

You also have to remember that the majority of issues that customer services deal with are, quite frankly, called in by clueless people that fail to take even the most common sense of steps to try to figure out their own issue. I spent the most hellish month of my life as a phone support person for a dial-up internet service in the deep South. You know what the most common issue people had with their dial-up service was? THEY DIDN'T PLUG THE PHONE LINE INTO THEIR MODEM. See where I'm going with this? I'm not saying you don't have an issue that requires service, you clearly do, but the process is there for a reason, just have a little patience and I'm sure you'll come out smiling and vaping away.

 

[eda123]

FYI- I had the "loose board" type of "play" that i could feel when i pushed the button.

But gently pushing up/down on the board with a q-tip in either direction- no play at all.

With a battery out- same thing. No "jiggle" felt.

Then, i noticed i had my extender cap in. I switched to the regular cap-- NO wiggle. Hmm... must be the spring. I just pulled the spring out slightly in the extension cap.. voila! No jiggle when firing anymore.

 

[Susan W.]

My TV had been disconnected when my room was painted. I thought I hooked everything up so I called my satellite company and they told me they couldn't see the signal, asked me if I had the coaxial cable connected. I totally forgot to connect it. Boy, did I feel stupid.

You also have to remember that the majority of issues that customer services deal with are, quite frankly, called in by clueless people that fail to take even the most common sense of steps to try to figure out their own issue. I spent the most hellish month of my life as a phone support person for a dial-up internet service in the deep South. You know what the most common issue people had with their dial-up service was? THEY DIDN'T PLUG THE PHONE LINE INTO THEIR MODEM. See where I'm going with this? I'm not saying you don't have an issue that requires service, you clearly do, but the process is there for a reason, just have a little patience and I'm sure you'll come out smiling and vaping away.

 

[DaxFX]

My provari is out for delivery today, after send it back for warranty, lets see now how it is?

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[CommaHolly]

hoping it's perfect for you!!!!!!!!

 

[Lifted]

Should be like new after QC thoroughly inspected it and had it repaired. They wouldn't send it back out to you with more of the same. I got my new mini last week and I'm loving it.

 

[DaxFX]

Heres is, so far haven't feel the loose board again, hope to stay like that

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[CommaHolly]

YAYYYYYYYYYY!!!!!!!!!!!!!!!

that would be MY luck,,,,,,getting a brand new Provari and having it be DOA right out of the box

Are we related or something?

 

[Bella Chic]

Woo hoo! I'm glad it's back to you and working like it's supposed to. Happy vaping!

 

[Jazzman]

Apparently this is a big enough problem that my local shop offered to put a drop of epoxy on either side of the board of my new unit to prevent what they have seen as a typical problem with the Provari. And they sell quite a few of them. Mine doesn't have this problem, only a week old, and I decided not to do anything unless there is a problem. But this does tell me it is not really that isolated of an issue and perhaps something that should receive some attention in the build process at Provape.