I know that my hesitation with ordering from FSUSA was the lack of a telephone number. When you are new to vaping, it really makes a world of difference when you can pick up the phone and ask those noob questions we noobs ask. After ordering from FSUSA, I have found their email correspondence to be top-notch. They are quick to respond and have been very professional and understanding. Although I would still love to be able to pick up the phone, they have shown a dedication to their customers with great email support.
Even though my first order with them was only a week ago, I am about to place my third.
It's funny that you mention that telephone number. I gave my niece (works in a docs office) a bunch of their business cards to give to the elderly patients with no net access that would like to try ecigs. That phone number does make a big difference. Plus I have to wonder about the companies that do not provide a phone number.
