Liberty Stix rant

[steven.rn]

Ok so based on the facts of the other thread that got derailed from the mission of spreading our FDA lab analysis response, we finally have this thing put to rest.

We've gotten through the confusion and we both now know that the website in question was in fact not my website. The website was another retailer selling our product. Therefore, my first contact with you was when we talked. So we didn't ignore your emails, we didn't hang up or ignore your phone calls, and we didn't harass your wife, YOU didn't purchase our product through us but WE, my company, is refunding your money.

I guess with that said, our customer service record is still intact.

I dunno about anyone else, but I think I've just read an example of customer service that goes above and beyond to over the top. I read once about a fellow that went into Nordstroms on the west coast complaining about his tires, how terrible they were and he was sorry he ever got em. The clerk cut him a refund check and took the tires, apologising for the customer's woes.

Nordstroms doesn't sell tires.

The clerk received a commendation.

Steve

 

[Fud]

You said it was settled but no you still have to go on about it as if I am lying here. I really take that seriously, look over all your own posts carefully ok. Do not say that http ://www.nationwidesmokes.com/ is not your site or an affiliate, thats where the order came from and i have all the email confirmations to prove it. Do not say you didn't call my wife after we talked which you did and it's on the cell phone incomming all stored.

I thought we settled this but still you go on.
I am asking you to stop now and look at what you are posting instead of saying I am being nasty when only posting what is true. How come lisa knows you but you know nothing about calls at all before?

Look I can go on if you want but i thought you said it was settled then you post again. Point out anything i said was untrue or just don't keep posting stuff that was not said at all.

If you would like i can dig further into your company if you wish, just facts thats all nothing else not lies, not calling your wife. I'm just not that kind of person. Just the facts thats all. Should i post the confirm attomizer email with full headers for everyone to see that never came?

Listen man YOU posted this was settled and a refund and I thought that was that but if you keep replying back with lies I'm not going to cower in a corner.

This would of been such an easier matter early on but YOU chose to try avoiding questions from other posters, evading then blaming everything on everyone else.

I don't get it really why you are just digging yourself into a hole for no reason at all. Let me help you out a bit, read the book called "How to win friends and influence people" by Dale Carnegie. Read that first then if you want to reply fine. But if you want to keep bringing this up over and over after you said it's settled and a refund then post again about this later what am i supposed to do? Not respond. Nope that would be cowardly of myself I didn't.

Really you should read that book before posting, just my suggestion.

And just the meta tags on your site are viewable by all. do not take us for fools and don't respond to me unless it's about a refund which you said here but then you put up this post?

Ok so based on the facts of the other thread that got derailed from the mission of spreading our FDA lab analysis response, we finally have this thing put to rest.

We've gotten through the confusion and we both know that the website in question was in fact not my website. So we didn't ignore your emails, we didn't hang up or ignore your phone calls, and we didn't harass your wife, YOU didn't purchase our product through us (all of which I stated) but WE, my company, is refunding your money.

I guess with that said, our customer service record is still intact.

 

[Sebastian]

FUD it is another retailer website selling my product....and rest assured by Tuesday that sight is going to COMPLETELY change or I am not letting them sell my product.

I'm not arguing with you, and I KNOW you weren't LYING, you were just mistaken in thinking the initial correspondence was my company, which I agreed with you is VERY easy because the way they are advertising my product is misleading. The way they are advertising LS will stop on Tuesday. You are right, you are being refunded by MY company.

Thanks and happy vaping

 

[Fud]

I hope this is the last we hear of this subject now that it's cleared up that I didn't Lie.

I won't even poke my nose into the vendors forum unless someone from a different vendor sends me a PM but will not comment unless I actually used the product, that would not be fair either.

So ok truce and i'm glad this is settled. And good luck in biz i know there is a lot of competition and all.

So aloha for now, I don't want to explain that that hawaiian word means but you probably know

 

[star4024]

I discussed the problems I had with my LS with Sebastian and honestly, he did what he could to make it right with me. We started out not so great but worked things out and came to an understanding. Really Sebastian, don't get caught up in the emotion and the drama. Just state the facts and be done with it. It turns into an arguement when it doesn't have to. I understand that you are defending your company and I can't blame you but it is not productive to discuss things in detail on a forum. I am glad that the two of you worked out something agreeable.

 

[Fud]

You have said that the affiliate site will change not to promote the chinese cigs. And on the bottom of nationwidesmokes.com/ it says

This web site does not buy, sell or ship cigarettes or e-cigs products it is for paid advertising only

​

Maybe they should change their site again. Look I'm not here trying to pick a fight or anything at all. But even a dummy can see the false claims.

If they didn't ship then why was the order from them? A subsidiary maybe? Who knows. Who shipped it?

Look at your back posts where you said the web site would be changed last tues. Not last tues but the one before that.

Sebastian if they are weasels why not just drop them since they are only tarnishiing your name/brand or whatever.

And I would rather not PM since everything should be out in public right.

 

[Sebastian]

FUD,
Thanks for your concerns about me addressing these issues. They have been addressed with Nationwide Smokes. Nationwide Smokes is in the process of moving from Texas to Oregon....being that I am a pretty reasonable person, I have extended them being able to make the changes until they are finished moving.

They send us orders, we print them out, we ship it. Beyond that, you were their customer.

The banners are paid advertisements that they are under contract for. It also helps indicate that they sell other products besides mine and in fact they aren't Liberty Stix.

Thanks for looking out for us, we really appreciate your concern.

 

[SSRob]

Look like an affiliate type program to me...

Exactly why I don't allow affiliates... I want to control everything related to our name.

 

[Sebastian]

SSRob,
I currently have NO banners on anyone's sites. Nationwide Smokes just needs to change what they put on their site so 1)it's not false advertising and 2)it reflects my brand and company in a positive way. Once they do so, I could care less if they sell those other brands through affiliate programs.

However, down the road, any potential affiliates will ONLY be able to use approved banners/verbiage etc and they will be explicitly limited to what we allow them to "claim".

Thanks for your input.

 

[SSRob]

Sebastian,

I never said anything about banners.

 

[Sebastian]

Rob,
Cool, I was just pointing out that they aren't an affiliate. They are an online store. Basically they are a distributor that buys from me in bulk at wholesale prices, they sell it, I ship it. I am doing the same thing with Overstock.com. However, instead of selling in a physical retail store, their store is online.

My mention of banners is merely a reference to the commonplace marketing practice of the usage of banner and text links in affiliate program marketing. They have a history to heavily use banner and text links.

 

[SSRob]

M'kay...

I couldn't find any electronic cigarettes on Overstock.com.

 

[Sebastian]

We are aware that they are sold out.

We are out of stock until I get another big shipment.... It's a substantial account. They order at least 1000 starter kits and 1000 cartons at a time.... and yeah you won't see any other e-cigs on there. They ask for a product liability policy.

 

[Sebastian]

FUD,
Per our agreement, I was sending you a box and a refund, for a product you purchased through that other retailer’s website, out of my own pocket. However, we just received a Charge Back Notification letter today which has ALREADY refunded your money on 7/29/09, notifying us that you had CALLED us and WRITTEN us numerous times. I would like to go on record AGAIN, that you contacted NATIONWIDE SMOKES, NOT LIBERTY STIX.

Additionally, on the other thread, you insinuated on 8-2-09 that we were not attempting to issue you a refund, well per the chargeback department notification you WERE already issued a refund on 7/29/09. Are you trying to get double your money back? Why, if you have already received a chargeback on 7/29/09, and my account was adjusted with the aforementioned chargeback, would you post THIS on 8/2/09????

Sebastion, I thought we agreed a while ago on taking back your product and a refund. I want to send it back to you but no box came or a ups yet. I don't want to just have it laying around my house when you said it would be taken back.

It's just sitting on a shelf doing nothing and no prepaid box has come in the mail or anything.

What should I do just keep it for no reason when just waiting for shipping back info and then the credit card might get charged for it when there was an agreement?

I'm not really in the mood to prolong this when it's such an easy resolution.

Cheers

PS Oh have I mentioned Johnson Creek had no problem taking back their stuff when they knew it was faulty? Oh yeah I did mention that and they gave a fedex bar code thing and everything gladly to send it back. So what is the problem then?

If you weren't aware of this, I can scan and post all of the complaints you made about Nationwide Smokes (Thinking you were speaking to Liberty Stix) and the dated chargeback notice which shows you already received a refund prior to you posting the above complaint?

I would like to kindly ask that you please remove the post that I have quoted above (on the other thread), as it is not accurate (per the chargeback notice, your refund was paid IN FULL on 7/29/09). Your refund has been made in full, and made three full DAYS before your repost, and the box is on its way (at zero cost to you).

Thanks again, these little challenges really test our ability to persevere as a company that is set on raising the bar for customer service. Upon your removal of the inaccurate aforementioned posting on the other thread, I will remove this post.
Thanks and happy vaping.

 

[Fud]

FUD,
Per our agreement, I was sending you a box and a refund, for a product you purchased through that other retailer’s website, out of my own pocket. However, we just received a Charge Back Notification letter today which has ALREADY refunded your money on 7/29/09, notifying us that you had CALLED us and WRITTEN us numerous times. I would like to go on record AGAIN, that you contacted NATIONWIDE SMOKES, NOT LIBERTY STIX.

Additionally, on the other thread, you insinuated on 8-2-09 that we were not attempting to issue you a refund, well per the chargeback department notification you WERE already issued a refund on 7/29/09. Are you trying to get double your money back? Why, if you have already received a chargeback on 7/29/09, and my account was adjusted with the aforementioned chargeback, would you post THIS on 8/2/09????

Fine all i asked for is the box to send it back for the tenth time. On my own time wasting gas just to get to the post office or a fedex or whatever.

You are insinuiating that I'm trying to steal from you now? Wow that is a stretch. I don't want it and don't want to keep it! Is that clear enough? Look i get mail in days from the mainland even from USPS.
Also I cannot remove posts that are old since I'm not a moderator, you get that part? Scan and post everything I said. Is that some kind of threat?

Just get over it and really it doesn't matter if you are with nationwidesmokes or not, I just want this thing out of my house already. There was no box sent still at all, so keep posting stuff for no reason at all except to make you foolish at this point.

This isn't a challenge as you call it, just a simple little thing. Johnson creek never complained when they knew their stuff was junk at all but yet you go on and on. What should I do fly to ohio and hand deliver your stix personally or something saying sorry sir I posted on a forum and you saw things you didn't like?

JC gave a fedex code and it was simple as that.

If you weren't aware of this, I can scan and post all of the complaints you made about Nationwide Smokes (Thinking you were speaking to Liberty Stix) and the dated chargeback notice which shows you already received a refund prior to you posting the above complaint?

I would like to kindly ask that you please remove the post that I have quoted above (on the other thread), as it is not accurate (per the chargeback notice, your refund was paid IN FULL on 7/29/09). Your refund has been made in full, and made three full DAYS before your repost, and the box is on its way (at zero cost to you).

Thanks again, these little challenges really test our ability to persevere as a company that is set on raising the bar for customer service. Upon your removal of the inaccurate aforementioned posting on the other thread, I will remove this post.
Thanks and happy vaping.

Oh and thanks for always wanting to have the last word on any thread. And again I can't edit posts after a certain time period. I'm also sorry if you have some kind of persecution complex when all i wanted was to send it back and thats it!!

 

[Sebastian]

FUD,
Then I would appreciate if you pointed a moderator to it and had it deleted. I am not out to lambast you. However, I am pretty upset that you reversed the charge AFTER we had agreed that I was handling it. Obviously, I would not allow myself to not take care of this, which would lead to you being further dis-satisfied and the subsequent posts I would be subjected to.

The challenge is that you understand that the atomizer took 15 days even though you said I initially never replaced it. So you say you can't modify posts, well ask a moderator to modify it. I took the time to make things right on my end, don't you feel like you should do the same? Additionally, conveniently chopped up excerpts of this rant have been syndicated on numerous websites now which makes me and my company look like we aren't doing our jobs, which again IS NOT THE FACTS.

Not a persecution complex, it just seems like you are unwilling to retract anything you have previously posted when we had an agreement. This is my lively hood. You are essentially challenging my lively hood when it is blatently obvious that neither of us were wrong in the situation, but yet the confusion that you had has not been corrected.

Honestly, I would rather handle this via PM and have the whole thing whitewashed, but that, I guess would be up to you....

 

[Fud]

I'm not blaming you for the USPS being slow as I mentioned the date on the envelope. Now you are blaming me for what others posted on another site which I have no idea about now? I will retract my crude post in the juice flavor thread but that was deleted already. What do you want me to do grovel and beg your forgiveness for nothing I have done at all?

Stop playing the victim here. Reverse charge is what exactly? All I want is stix out of my house that's all but you persist and persist. Don't worry it will all go in the return box when it gets here. Get this for the last time I don't want IT!! It really takes some nerve to complain about a customer that has a valid point then blame me for what others are posting on some other webpage.

Something ain't right being obsessed about one order that didn't work out and was faulty and thought this was done with but still you keep going and going to try to point out a certain date on a stamp vs customer satisfaction.

Maybe I should just walk down the street and throw it in the ocean now because i'm tired of this, but that would be cruel to turtles since they can choke.

FUD,
Then I would appreciate if you pointed a moderator to it and had it deleted. I am not out to lambast you. However, I am pretty upset that you reversed the charge AFTER we had agreed that I was handling it. Obviously, I would not allow myself to not take care of this, which would lead to you being further dis-satisfied and the subsequent posts I would be subjected to.

The challenge is that you understand that the atomizer took 15 days even though you said I initially never replaced it. So you say you can't modify posts, well ask a moderator to modify it. I took the time to make things right on my end, don't you feel like you should do the same? Additionally, conveniently chopped up excerpts of this rant have been syndicated on numerous websites now which makes me and my company look like we aren't doing our jobs, which again IS NOT THE FACTS.

Not a persecution complex, it just seems like you are unwilling to retract anything you have previously posted when we had an agreement. This is my lively hood. You are essentially challenging my lively hood when it is blatently obvious that neither of us were wrong in the situation, but yet the confusion that you had has not been corrected.

Honestly, I would rather handle this via PM and have the whole thing whitewashed, but that, I guess would be up to you....

 

[Sebastian]

I'm not blaming you for the USPS being slow as I mentioned the date on the envelope. Now you are blaming me for what others posted on another site which I have no idea about now? I will retract my crude post in the juice flavor thread but that was deleted already. What do you want me to do grovel and beg your forgiveness for nothing I have done at all?

I know you aren't blaming me...and admitted this in the above statement, in a PRIVATE MESSAGE that the atomizer was sent when I said it was sent. The pattern here is that everything that is a public posting is a smearing, but the one time you can exonerate my company, doing and representing EXACTLY what I said, you PRIVATE MESSAGE.

You aren't stupid, throw it in the ocean I could care less, but I want people to know the WHOLE truth not just bits and pieces.

About the post about our cartridge: I don't mind that you don't like our cartridge, it's American made, you don't like it? Buy some of the Chinese poison garbage. It's cheaper and you like it more, and it's your right to that opinion.

The post in question is where you write on 8/2, where you derail the Lab Analysis thread, that you didn't receive a refund, whereas YOU PERSONALLY did a chargeback on or before 7/29. I'm not gonna argue with you, I'm just gonna scan and post the chargeback. And then a link to your post...done deal. You are unreasonable, and rather than handle this privately you like to post publicly (except when you have been proven in the wrong as in the above paraphrased private message excerpt). I'm not posting your actual PM, that was between you and me, and I think a violation of the trust I like to have with my customers even if they are former customers with a mutual disagreement with my company.

If my 3 oz electronic cigarette on your shelf is bothering you so badly, put it in a drawer and quit being so melodramatic.

Thanks for making me look like an argumentative jerk. You win.

 

[Boredoftheworld]

Wait a minute, for those of us following along at home, why would Sebastian get a chargeback if Fud didn't order from him in the first place?

 

[Sebastian]

Because I take orders from Nationwide Smokes, I sell them my product in bulk at wholesale prices and they retail it online. However they have me run the credit cards of their accounts, and I charge them a service charge to use my merchant services. That's why his invoice, packing slip and all his correspondence indicate Nationwide Smokes.....his complaint is REALLY with Nationwide Smokes. I am just a reputable company protecting my reputation by refunding his money. HOWEVER, we don't refund until I get the product back...I sent him a pre paid box back, but I live in Cleveland and he lives in Hawaii. Per his previous rant about me not replacing his atomizer (which we did), he knows it took like 2 weeks for the atomizer to arrive...it arrived on 7/28 (He pm'ed me a half hearted apology/not really apology but admittance of the facts that it was dated 7/15).

HOWEVER, he called his cc company did a charge back on 7/29. YET on 8/2, while my prepaid box is in route, he posted a msg on a TOTALLY unrelated thread that he didn't get his money back... WELL he did get his money back, and I would have refunded his money after receiving his products back anyways....