Madvapes: disappointing customer service response.

[JoshuaPerry]

Last night my wife placed our 3rd order in three weeks with this company since i just started vaping. The first kit was awesome with a few flavored liquids. The very next week I talked my best friend into ordering from them and got some more goodies. 3rd week into vaping and my wife placed an order i had been working on over the weekend to get my mother a starter kit and find myself something I could afford in a larger battery. I had decided saturday on an ego passthrough and some extra boge cartos to go with it being i could swing that for just under $30 so I was pleased. Yesterday I woke up and checked the site and was elated to see the ego 1.7 ohm shorty kit for 39.99!!!! Last night when my wife placed the order she realized she had ordered the wrong thing. She immediately put in a ticket to see if the problem would be corrected.

Fast forward to this morning. I wake up and my wife tells me the situation. After telling her it isn't her fault and she did what needed to be done I checked my email to see if we had gotten a response. Much to my delight I had a message stating that they would be happy to help just give them a call. I promptly called and explained the situation again. The rep was very friendly and professional, but her response to the problem was to sell me the kit at the retail price and not honor the sale price from yesterday and again apologized.

In conclusion I am no way faulting madvapes for anything that has happened. I just figured there would be more compassion and effort given toward the situation. Even though I don't feel I was wronged by the company , I will definitely think differently about considering Madvapes my goto company. I have ran my own business for a few years and I can honestly say I would never let $10 get in the way of helping a customer in need.

 

[hoogie76]

Sorry Josh, there's probably a bit of a mis-communication on how we handled this internally. Did you want the eGo shorty kit instead of the 510 kit?

hoog

 

[JoshuaPerry]

it wasn't the 510 kit. i still wanted it for my mother. it was the ego passthrough and one of the 5 packs of boge cartos I didn't want. Instead my wife was to order the ego shorty 1.7ohm kit (Item 3559) that was on sale yesterday for 39.99. If we can still make the correction to the order at the stated price difference I would be very appreciative. I know that there will be a difference in price on the order and am happy to pay the difference between the price of the passthrough and pack of cartos and the kit.

 

[JoshuaPerry]

T5M6WD6PAN is my ticket number and MV-4440543 is my order number if this helps.

and thank you for your prompt response Hoogie.

 

[hoogie76]

Taken care of ..

thanks, hoog

 

[JoshuaPerry]

less than 4 hrs and the issue is resolved. seemed like the entire crew was working on it. lol. I thank you all very much and can't wait to get my order.

 

[JoshuaPerry]

just an update. got my order today. got my ego kit. it is so nice. was missing something i ordered but in the confusion it isn't really a big deal. I still feel like I was treated well and provided with a good price and great customer service. so much so that I turned around and ordered the missing items and payed the shipping charges. doesn't really matter in the grand scheme. If I would have ordered from just about anywhere else what I have gotten from Madvapes would have cost me much more. BTW. I have ordered 3 kits and a slew of hardware from Madvapes. It has up to this point all worked, everything I have had a chance to test anyway. Thanks again to the Kind folks at Madvapes.