Man, I freakin' love these guys........

[slumdog]

OK heres the story.........

Ordered my chrome SE on 3/5/11 got my shipping and tracking info email on 3/26/11 and received my ProVari on 3/28/11 and noticed as soon as I removed the end cap that the texture was a bit different....so at a closer look i noticed that the chrome plating was coming off........omg.....now this was a severe issue because I had already waited 3 weeks... So I waited for a day and realized if i didn't get it straightened out I would regret it ....so I emailed them.....David got back to me within 3 hours or so.....Big time difference as I am on the east coast and they are on the west coast..but anyway....
He asked if I could take some pics so he could see the area... I told him that the place was too small to catch with a photo...so I would send it to him and he said ok...Sent it priority mail Friday and today lo and behold an email from David asking if i had my end caps...which i did by the way..then two minutes later another email with tracking # so one week from coast to coast and back again .....1 brand new ProVari.......... Thanks again David, MonsterKenney and all the other great guys at provape...........You Gentlemen ROCK!!!!!!!................

 

[crackbag]

so he swapped it out for you? very nice how you liking the chrome? im loving my bling!

 

[slumdog]

Yep no questions asked.... oh and i love the bling...here are some facts that David let me know,,,,,,,these things are chromed by the people that chrome Harley Davidson motorcycles and kohler faucets.......so these provari's are rubbing elbows with some big dogs there.......nice, huh?

 

[silentt]

I sometimes wish i would of bought a chrome one. Hmmm maybe i need both lol

 

[slumdog]

I sometimes wish i would of bought a chrome one. Hmmm maybe i need both lol

you definitely need them both, or at least I do, and here is why..........I just spent a week without my provari, I will order another one as soon as I can just so this never happens again........lol

 

[silentt]

Yeah i love my Provari, but i do have a Reo Mini as my backup.. that little sucker packs a punch with a lr atty/carto.

 

[ScottinSoCal]

I figure it would be too much to ask them to replace the extended end cap that's all scratched up because I dropped my ProVari in the parking lot. Heh.

 

[silentt]

I need to get mine repainted or replaced also, it came with a little chip and it just got bigger after time. I think the warranty covers that.. hopefully.

 

[slumdog]

I need to get mine repainted or replaced also, it came with a little chip and it just got bigger after time. I think the warranty covers that.. hopefully.

Thats why i sent mine back right away it says right on the web site warranty does not cover finish just the electronics and working parts like the switch........I have some egos and Lr 510s and 801s and a indulgence v2 ....but nothing beats my ProVari so far............now next mod GGTS or Darwin????

 

[slumdog]

I figure it would be too much to ask them to replace the extended end cap that's all scratched up because I dropped my ProVari in the parking lot. Heh.

ouch........................

 

[ksmith]

I finally broke down and ordered mine today. I did notice that the lead time on them is only a week now, so I shouldn't have to wait long to be in vape heaven. Now if COV would have some map tanks in stock for more that about 5 minutes, I'd be set.

 

[ksmith]

There is no wonder why my order was #5257. These guys are super!! Forgot to order a few peices and emailed them to see if they could be added to avoid paying the shipping charges for just a couple of small ticket items. Got two emails from them within 2 hours. First one saying "no problem" and the other being an undated order. Some of the best costomer service I've recieved.

 

[slumdog]

Yep ksmith these guys really are top notch........i promise you will be nothing short of ultimately impressed..........

 

[Yankee802]

Well, mine died and I have yet to hear from them, other than a post on Facebook 8 hours ago while doing my troubleshooting/charging batteries. I hope to get this replaced ASAP and hope to get the same customer service you experienced.

 

[slumdog]

Well, mine died and I have yet to hear from them, other than a post on Facebook 8 hours ago while doing my troubleshooting/charging batteries. I hope to get this replaced ASAP and hope to get the same customer service you experienced.

I would head over to provape.com and go on the contact us page and shoot David an email with your order # I can almost guarantee he gets back to you within a few hours just remember they are three hours behind us........but they stand behind their products......