Me and My Little Problem

[HooptysMom]

I hate to say it but I lost my temper and responded with this nasty email. I felt really insulted though but now I wonder if I was just being whiny? Has this problem happened before with the pre-dotted cartos or, like the email response suggests, am I doing something wrong? When I insert the carto, if I expose the holes then the tank goes too low and covers the holes that enable me to inhale. I did compare them to the original carto that worked fine and the holes were considerably lower. Both of the ones I ordered were like this. Just give me a "get over it" if I'm doing something wrong. I have been going to nhaler.com for just a short time but had planned on doing all my business there because I love the pear lung juice so much.
** I forgot to say I was using the VPX Cartomizer and had ordered this: Pre-Dotted Cartos for VPX Cartomator:Boge- Regular- 2.0 ohm- Stainless Steel





Never mind. I have never had anything but praise and recommendations for nhaler.com but with that response I can see there will not be a future. That's too bad too, I will miss the lung juice.

Date: Tue, 11 Oct 2011 16:47:11 -0400


HI Melanie,

It seems kind of odd since we have sold a lot of predotted cartos and you are having an issue so please return it to us along with a note stating the issue and we will be glad to check it out for you and replace if needed.

Thanks, Aisa


On Tue, Oct 11, 2011 at 12:17 PM, MELANIE wrote:
The predotted cartos in this order are dotted way too low to be used. Can this be remedied? Thanks in advance.

Melanie

 

[VapingMattCA]

I have never had any problems with Drew/Nhaler. I suggest that you take a few pics comparing the carto the VPX came with to the ones that are punched too low and also take a pic when installed in the VPX and email them to Drew. I bet he will replace them without you sending them back.

 

[HooptysMom]

Thank you. I never had a problem with them either, I considered and still consider them an excellent company. Just lost my temper......... I had been looking so forward to getting the cartos so I could use the VPX again.

 

[Drewsworld]

Hi,
The email we sent you wasnt meant to be rude...It was just a statement that we havent had this problem and it seemed odd thats all...Aisa can sometimes sound short when she is answering emails but thats becaise she gets overwhelmed sometimes answering so many. We dont have an automated email system.
We will be happy to replace them if they dont work or are drilled wrong...But we really want to identify any problems as well.
No harm no foul...Sorry you are having a problem.
Drew

 

[HooptysMom]

No problem and I appreciate your answering. I sometimes sound rude too. I found a remedy though. It was actually easy! I just whipped out the old dremel and cut a couple of slits above the holes and now they are fine! I'm a little pleased with myself right now.