This is a customer service review of ModernVapor, a supplier of e-cigs, e-liquid, parts, and accessories.
Ive ordered from 5 online vendors. For customer service, I rate ModernVapor the highest of these vendors for any product they carry. My contact with ModernVapor has been Tony. Tony has provided excellent customer service. I am not giving this excellent rating casually, or due to any outside influence. Tony gives out his phone number, as well as his email address (info at ModernVapor). Every phone call to Tony has been answered, even when Ive called between 8:00 p.m. and 9:00 p.m. Every time Ive emailed Tony, the response has been prompt and timely. When Ive ordered from ModernVapor and the product has choices that are not yet shown on the sites inventory, Ive gotten a call from Tony.
I referred several people to ModernVapor, and their reported experience has been as excellent as mine. I had a battery that failed, and I received the replacement the next business day. I wasnt asked to send back the defective part until I received the replacement, and there were no charges. (One of my referrals reported the same experience with a defective atomizer.)
Ive also received freebies for new customer referrals, like blank carts. Each time I shopped at ModernVapor theres been a discount coupon available on ECF. One discount coupon was for 30%, the other was for 25%.
To date, every experience with ModernVapor has been handled with excellent customer service.
Ive ordered from 5 online vendors. For customer service, I rate ModernVapor the highest of these vendors for any product they carry. My contact with ModernVapor has been Tony. Tony has provided excellent customer service. I am not giving this excellent rating casually, or due to any outside influence. Tony gives out his phone number, as well as his email address (info at ModernVapor). Every phone call to Tony has been answered, even when Ive called between 8:00 p.m. and 9:00 p.m. Every time Ive emailed Tony, the response has been prompt and timely. When Ive ordered from ModernVapor and the product has choices that are not yet shown on the sites inventory, Ive gotten a call from Tony.
I referred several people to ModernVapor, and their reported experience has been as excellent as mine. I had a battery that failed, and I received the replacement the next business day. I wasnt asked to send back the defective part until I received the replacement, and there were no charges. (One of my referrals reported the same experience with a defective atomizer.)
Ive also received freebies for new customer referrals, like blank carts. Each time I shopped at ModernVapor theres been a discount coupon available on ECF. One discount coupon was for 30%, the other was for 25%.
To date, every experience with ModernVapor has been handled with excellent customer service.